At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences and drive sales growth.
- Company: Join STK Steakhouse, the global leader in Vibe Dining with locations worldwide.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and personal development opportunities.
- Other info: Exciting career growth opportunities and a chance to work with a global brand.
- Why this job: Be a key player in creating unforgettable dining experiences in a dynamic environment.
- Qualifications: 8+ years in hospitality, strong management skills, and a passion for teamwork.
The predicted salary is between 55000 - 65000 £ per year.
STK Steakhouse is the global leader in Vibe Dining with high-end restaurants and bars in cities including Las Vegas, New York, Miami, London, and more. We seek individuals who share our passion for teamwork, collaboration, and growth. A fantastic opportunity is available for an exceptional General Manager to join STK Steakhouse & Rooftop Bar in Stratford, East London. The General Manager is accountable for the guest experience, finance, sales growth, legal compliance, and team development for both FOH and BOH, and will work closely with The Gantry hotel and The One Group to run a smooth operation in terms of finance, product, and people. The GM will take charge of controllable items in the P&L as delegated and deliver the budget.
Responsibilities
- Manage, lead and deliver an exceptional guest experience
- Maintain service quality through proper execution of the sequence of service
- Maintain the overall vision – business and marketing objectives
- Develop risk management and mitigation strategies
- Collaborate with The Gantry Hotel partners
- Maintain all corporate mandates
- Update and track daily reports
- Interviews, screens, and recruits job applicants
- Coach, train and develop management and hourly staff
- Monitor team performance – morale and productivity
- Regularly review performance within Performance Management guidelines
- Forecasting and budget planning
- Monitor expenses and report monthly financial results
- Set and monitor sales forecasts and profitability reports
- Keep Director of Operations informed of sales and key issues
- Increase sales through marketing and incentives to raise average check
- Maintain budgeted revenues, COS, labor and supplies; review P&L and address variances
Qualifications
- Minimum 8 years professional hospitality experience; high-volume experience
- Food and Safety training
- Excellent management, delegation, and presentation skills
- Strong influencing, interpersonal, verbal, and written communication, problem solving
- General business acumen
- Expert knowledge of restaurant computer systems (e.g., MICROS and OpenTable)
What we offer
- Competitive salary: £55 - £65k
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Discount at STK Steakhouse globally
- Personal development: programs with unlimited access to online learning
- Awards and recognition programs with loyalty bonuses and referral incentives
- Career growth: opportunities to progress
- Meals on duty
General Manager in London employer: STK Steakhouse London
STK Steakhouse is an exceptional employer that champions a vibrant work culture focused on teamwork, collaboration, and personal growth. Located in Stratford, East London, we offer competitive salaries, generous holiday allowances, and extensive personal development opportunities, including unlimited access to online learning. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can thrive in the exciting world of Vibe Dining.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like STK Steakhouse London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to STK Steakhouse London
Don't be shy about reaching out to STK Steakhouse London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about STK Steakhouse London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at STK Steakhouse London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
