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- Tasks: Join our vibrant team as a Receptionist, handling bookings and ensuring guests have an amazing experience.
- Company: Stirrups is a fun, growing hotel focused on providing exceptional guest experiences.
- Benefits: Enjoy a competitive salary, tips, uniform, and a 30% discount across the hotel.
- Why this job: This role offers diverse tasks, a supportive culture, and the chance to make a real impact.
- Qualifications: Warm personality, great communication skills, and attention to detail are essential; experience is a plus but not required.
- Other info: Car recommended due to limited public transport; flexible shifts including weekends and holidays.
The predicted salary is between 20800 - 26000 £ per year.
Stirrups is currently looking to recruit aFull Time Receptionistto join our young, fun office team.This newly created position is to ensure we are ready to continue the growth we have seen over the past year!
Job Description
This role is not a boring one! It’s a diverse customer facing role and it isn’t just about checking guests in and out – though that’s important too! You could be taking bookings for our Bedrooms, Restaurant, Pods or Cabanas, dealing with any queries or guest special requests, recommending the best places to visit nearby to those visiting, liaising with Management to help pull together function paperwork, ensuring all our guests have the most fabulous welcome, stay and departure and so much more!
On Site one to one training will be provided to ensure you feel super comfortable in all areas of the role.
The role requires a candidate that has the following attributes:
– A really warm personality, attentive and smartly presentable
– Ability to listen and respond to Guest needs to make sure they have the very best time at our Hotel
– Excellent interpersonal and communication skills
– Accountable and resilient
– Attention to detail and the ability to work under pressure and prioritise tasks on those busy days!
We are offering a competitive salary (based on age and experience) plus share of tips & uniform & 30% discount across the entire hotels offering.
Skills Requirements
Competent on Microsoft Word & Excel ideal
Good typing and communication skills
Experience in a similar position and a previous user of Rezlynx PMS would be preferred but not vital – everything can be learnt from scratch!
Please note: As we are not regularly supplied by public transport, a car would be best.
Hours of work
Rotas will be on a shift basis to include the following shifts
– Early – 7am – 3.30pm
– Late – 2:30pm – 11:00pm
– No Split Shifts – The role does require you to be able to work weekends, bank holidays,Christmas Day, Boxing Day, New Year’s Eve & New Year’s Day.
Rate of Pay: up to £26,000 + share of tips.
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Receptionist (Live in Available) employer: Stirrups Country House Hotel
Contact Detail:
Stirrups Country House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Live in Available)
✨Tip Number 1
Show off your warm personality during any interactions you have with the team or in interviews. This role is all about making guests feel welcome, so demonstrating your friendly nature can really set you apart.
✨Tip Number 2
Familiarise yourself with the local area and popular attractions. Being able to recommend great places to visit will not only impress your potential employers but also show that you're proactive and engaged with the role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. The ability to listen and respond effectively is crucial for this position, so honing these skills can give you an edge.
✨Tip Number 4
If you have experience with Microsoft Word and Excel, brush up on those skills before applying. Even if you haven't used Rezlynx PMS, being comfortable with basic software will show your adaptability and readiness to learn.
We think you need these skills to ace Receptionist (Live in Available)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your interpersonal skills. Mention specific achievements that showcase your ability to handle busy situations and provide excellent guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your warm personality and enthusiasm for the role. Use it to explain why you are a great fit for Stirrups, mentioning your attention to detail and ability to work under pressure, as these are key attributes they are looking for.
Showcase Relevant Skills: In your application, emphasise your competency with Microsoft Word and Excel, as well as any experience with booking systems like Rezlynx PMS. If you lack direct experience, express your willingness to learn and adapt quickly.
Highlight Availability: Clearly state your availability to work the required shifts, including weekends and holidays. This shows your commitment to the role and helps the employer see you as a reliable candidate.
How to prepare for a job interview at Stirrups Country House Hotel
✨Show Your Warm Personality
As a receptionist, your personality is key! Make sure to smile and engage with the interviewer. They’ll be looking for someone who can create a welcoming atmosphere for guests.
✨Demonstrate Your Communication Skills
Prepare to showcase your excellent interpersonal skills. Practice answering questions clearly and confidently, and think of examples where you’ve successfully handled guest queries or requests in the past.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail. Be ready to discuss how you manage tasks under pressure and ensure nothing slips through the cracks, especially during busy periods.
✨Familiarise Yourself with the Role
Research the hotel and its offerings. Knowing about their services, such as the restaurant and nearby attractions, will show your enthusiasm and readiness to assist guests effectively.
