At a Glance
- Tasks: Process customer orders and ensure timely delivery while liaising with various stakeholders.
- Company: Join a successful FMCG business in a modern office environment.
- Benefits: Enjoy 25 days holiday, attendance bonuses, free products, and onsite parking.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Be part of a close-knit team and make a real impact on customer satisfaction.
- Qualifications: Experience in FMCG or fast-paced environments, strong communication and problem-solving skills.
We're recruiting for a Customer Service Coordinator to join a successful FMCG business on a 6-month fixed-term contract. Working with major UK retailers and export customers, you'll play a key role in ensuring orders are processed accurately and delivered on time. Joining a close-knit team of five and reporting to the Commercial Support Manager, you'll work alongside a great mix of people in a modern, brand-new office!
Key Responsibilities
- Processing customer orders from receipt through to dispatch
- Liaising with customers, warehouses, and logistics providers
- Managing stock availability and service levels
- Preparing export documentation and commercial invoices
- Supporting transport planning and order fulfilment
- Maintaining strong relationships with internal and external stakeholders
About You
- Previous experience within FMCG, food manufacturing, or a similar fast-paced environment
- Experience working with major retailers
- Export administration experience desirable
- Sage experience preferred but not essential
- Strong communication, organisation, and problem-solving skills
- Able to manage your own workload and adapt to changing priorities
What's on Offer?
- 25 days holiday plus bank holidays (pro rata)
- Attendance bonus
- Free company products
- Free onsite parking
If you are interested, apply now or get in touch with Shannon at Stirling Warrington!
Customer Service Coordinator employer: Stirling Warrington
Join a dynamic FMCG business in Leeds as a Customer Service Coordinator, where you'll be part of a supportive team in a brand-new office environment. Enjoy a competitive salary, generous holiday allowance, and unique perks like free company products and onsite parking, all while contributing to a company that values employee growth and collaboration. This role offers a fantastic opportunity to develop your skills in a fast-paced industry while building strong relationships with major UK retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stirling Warrington.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stirling Warrington. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stirling Warrington.
How to prepare for a job interview at Stirling Warrington
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stirling Warrington's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stirling Warrington offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
