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For Companies At a Glance
- Tasks: Be the go-to person for customer support, handling inquiries and resolving issues.
- Company: Join a brand known for exceptional service and customer satisfaction.
- Benefits: Enjoy a competitive salary and opportunities for growth in a dynamic environment.
- Why this job: Make a real impact on customer experiences while working in a fast-paced setting.
- Qualifications: Experience in customer service or operations is preferred; strong communication skills are essential.
- Other info: Passionate individuals ready to enhance customer satisfaction are encouraged to apply!
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive and customer-focused Customer Experience Manager to ensure exceptional service and support across all touchpoints. As the first point of contact for our customers, you will play a key role in maintaining our brand’s reputation, handling inquiries, and resolving issues efficiently.
Key Responsibilities:
- Customer Service – Provide outstanding support via email and social media, ensuring timely and professional responses.
- Review Management – Monitor and respond to customer reviews, maintaining a positive brand image.
- Social Media Engagement – Reply to customer messages and comments across platforms, fostering engagement and trust.
- Shipping & Logistics Coordination – Liaise with couriers to resolve shipping delays, lost parcels, and delivery issues.
- Customs Clearance – Manage inbound returns and repairs, ensuring smooth customs processing.
- Repairs & Servicing – Oversee the receipt and handling of inbound repairs and servicing requests alongside our team of watchmakers and technicians, ensuring efficient turnaround times.
Skills & Experience:
- Proven experience in a customer service, support, or operations role.
- Strong communication skills, with the ability to handle customer inquiries professionally and efficiently.
- Experience managing social media interactions and online reviews.
- Knowledge of logistics, shipping, and customs processes (preferred but not essential).
- Highly organised with strong attention to detail.
- Problem-solving mindset with a customer-first approach.
What We Offer:
- Competitive salary.
- A fast-paced and dynamic working environment.
- Opportunity to make a real impact on customer satisfaction.
- Growth and development opportunities within the company.
If you’re passionate about delivering top-tier customer experiences, we’d love to hear from you!
Customer Experience Manager employer: Stirling Timepieces
Contact Detail:
Stirling Timepieces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with our brand and its values. Understanding what we stand for will help you align your approach to customer service with our mission, making you a more attractive candidate.
✨Tip Number 2
Engage with us on social media! Show your enthusiasm for our brand by commenting on posts or sharing your thoughts. This not only demonstrates your interest but also gives you insight into our customer interactions.
✨Tip Number 3
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Being able to share specific instances during an interview can showcase your problem-solving skills and customer-first mindset.
✨Tip Number 4
Research common challenges in customer experience management, especially in logistics and shipping. Being knowledgeable about these areas will help you stand out as a candidate who is ready to tackle real-world problems.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and support roles. Emphasise any specific achievements or metrics that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, aligning with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your communication skills and problem-solving abilities. If you have experience with social media engagement or logistics, make sure to include that as well, as it aligns with the key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Experience Manager.
How to prepare for a job interview at Stirling Timepieces
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your proactive approach.
✨Familiarise Yourself with the Brand
Research the company’s values, mission, and recent developments. Understanding their brand image will help you align your answers with their expectations and show that you are genuinely interested in the role.
✨Prepare for Social Media Scenarios
Since social media engagement is a key responsibility, think of potential scenarios you might face. Prepare responses to common customer inquiries or complaints on social platforms to showcase your communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in logistics and customer service contexts. Share examples of challenges you've faced and how you resolved them, emphasising your customer-first mindset.
