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- Tasks: As a Reservationist, you'll manage guest bookings and ensure a seamless experience.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Previous hotel or reservations experience is preferred; attention to detail is key.
- Other info: Celebrate milestones with long-service awards and enjoy year-round incentives.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Reservationist role at Stirling Highland Hotel
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Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you\’re creating unforgettable guest experiences or supporting your team, you\’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About The Role
As a Reservations Coordinator at Cairn Group, you’ll be one of the first friendly contacts our guests have—helping to shape their decision to stay and setting the tone for a seamless experience.
You’ll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments.
Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy.
By building strong relationships with our regular guests and delivering top-tier service, you’ll help ensure we remain their first choice, every time.
About You
- A Hospitality Hero – You’re friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction.
- A Service Superstar – You’re thorough and attentive, ensuring all booking details are captured with accuracy and care.
- A Team Player – You work closely with internal teams, keeping communication clear and collaborative.
- Cool Under Pressure – You stay focused and efficient, even when things get busy.
- A Polished Professional – You represent the business with confidence and clarity across all communication channels.
- Proactive & Organised – You manage time well, handle tasks independently, and keep systems and data up to date.
- Experienced & Detail-Driven – You’ve worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.
About Us
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#INDLP
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Reservationist employer: Stirling Highland Hotel
Contact Detail:
Stirling Highland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarise yourself with the Cairn Group's values, especially their focus on Respect, Integrity, Sustainability, and Excellence. During any interactions, whether in person or online, make sure to demonstrate how you embody these values in your approach to guest service.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for guests. Role-play scenarios where you handle enquiries and reservations, ensuring you can convey information clearly and confidently, which is crucial for a Reservationist.
✨Tip Number 3
Network with current or former employees of Cairn Group to gain insights into the company culture and expectations. This can help you tailor your approach and show that you understand what it means to be part of their team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly regarding guest expectations and booking technologies. Being knowledgeable about these topics can set you apart during interviews and demonstrate your commitment to the role.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservationist role. Understand the key responsibilities and required skills, such as attention to detail and customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or reservations. Emphasise your ability to manage bookings accurately and your experience in providing top-tier guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company’s values. Mention specific examples of how you’ve delivered excellent service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Reservationist role.
How to prepare for a job interview at Stirling Highland Hotel
✨Show Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your passion for providing excellent guest service, as this role is all about creating memorable experiences for guests.
✨Demonstrate Attention to Detail
As a Reservationist, accuracy is key. Be prepared to discuss how you ensure all booking details are captured correctly. You might want to share examples of how you've handled complex bookings or resolved discrepancies in the past.
✨Highlight Teamwork Skills
This role requires collaboration with various departments. Be ready to talk about your experience working in teams and how you maintain clear communication. Mention specific instances where your teamwork led to successful outcomes.
✨Stay Calm Under Pressure
The hospitality environment can be fast-paced and stressful. Prepare to discuss how you manage stress and stay organised when things get busy. Sharing a personal story about a challenging situation can demonstrate your ability to remain cool under pressure.