Visitor Experience Guide

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Job Title:Visitor Experience Guide / Tour Guide

Hours:Part-time – Minimum 20 hours per week (must be available for evening and weekend work)

Salary:Dependent on experience

About the Role:

Our Visitor Experience Guides are ambassadors for Stirling Distillery and the exceptional products we produce. We’re looking for an enthusiastic, charismatic, and hard-working individual to join our small, friendly team. You’ll be responsible for delivering informative, engaging tours of the distillery, sharing our story with visitors, and ensuring every guest leaves with a memorable experience — and maybe a bottle or two.

Key Responsibilities:

• Welcome and engage all visitors in a professional, friendly manner
• Host gin and whisky tasting experiences and distillery tours
• Promote and sell products across our gin and whisky ranges
• Manage till operations, cashing up, and stock takes
• Maintain well-stocked and visually appealing shop and bar displays
• Pour and serve drinks, including cocktail service and basic bar work
• Assist with admin tasks such as replying to emails and processing online orders
• Support the head distiller with occasional production tasks
• Help maintain a clean, welcoming environment for guests
• Capable of multitasking, especially during busy periods

What We’re Looking For:

• Passionate and outgoing personality with a flair for public speaking
• Confident leading groups and delivering engaging presentations
• Flexible approach to work, including evenings and weekends
• Excellent team player with a proactive attitude
• Strong customer service skills and attention to detail
• Comfortable in a fast-paced hospitality environment
• Full UK driving licence required
• Previous hospitality, retail, or tourism experience
• Knowledge or interest in gin and whisky (training will be provided)
• Leadership or team management experience

Required:

• Minimum 2 years face-to-face customer service or retail experience
• Minimum education: High School / Secondary School / GED

Why Join Us?

Stirling Distillery is an award-winning visitor attraction in the heart of Stirling. We offer a supportive and inclusive working environment with opportunities for growth, hands-on experience in the spirits industry, and a role where no two days are the same.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Wine & Spirits

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