Visitor Experience Guide

Visitor Experience Guide

Stirling Full-Time No home office possible
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1 day ago Be among the first 25 applicants

Job Title:Visitor Experience Guide / Tour Guide

Hours:Part-time – Minimum 20 hours per week (must be available for evening and weekend work)

Salary:Dependent on experience

About the Role:

Our Visitor Experience Guides are ambassadors for Stirling Distillery and the exceptional products we produce. We’re looking for an enthusiastic, charismatic, and hard-working individual to join our small, friendly team. You’ll be responsible for delivering informative, engaging tours of the distillery, sharing our story with visitors, and ensuring every guest leaves with a memorable experience — and maybe a bottle or two.

Key Responsibilities:

  • Welcome and engage all visitors in a professional, friendly manner
  • Host gin and whisky tasting experiences and distillery tours
  • Promote and sell products across our gin and whisky ranges
  • Manage till operations, cashing up, and stock takes
  • Maintain well-stocked and visually appealing shop and bar displays
  • Pour and serve drinks, including cocktail service and basic bar work
  • Assist with admin tasks such as replying to emails and processing online orders
  • Support the head distiller with occasional production tasks
  • Help maintain a clean, welcoming environment for guests
  • Capable of multitasking, especially during busy periods

What We’re Looking For:

  • Passionate and outgoing personality with a flair for public speaking
  • Confident leading groups and delivering engaging presentations
  • Flexible approach to work, including evenings and weekends
  • Excellent team player with a proactive attitude
  • Strong customer service skills and attention to detail
  • Comfortable in a fast-paced hospitality environment
  • Full UK driving licence required
  • Previous hospitality, retail, or tourism experience
  • Knowledge or interest in gin and whisky (training will be provided)
  • Leadership or team management experience

Required:

  • Minimum 2 years face-to-face customer service or retail experience
  • Minimum education: High School / Secondary School / GED

Why Join Us?

Stirling Distillery is an award-winning visitor attraction in the heart of Stirling. We offer a supportive and inclusive working environment with opportunities for growth, hands-on experience in the spirits industry, and a role where no two days are the same.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

  • Industries

    Wine & Spirits

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Contact Detail:

Stirling Distillery Recruiting Team

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