Visitor Experience Assistant (Temporary until October 2025) - STR07615

Job Description Closing Date: 4th February 2025 Contract Type: Temporary until 31st October 2025 Salary: £4,845 Hours: 7 hours To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register. Click here to apply An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant. The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction. The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times. The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction and grounds are being consistently maintained to the highest possible standard. This position is initially offered on a one-day-per-week basis (7 hours). However, the working hours are subject to change based on business needs and may increase accordingly. The role operates across a seven-day schedule, and availability for weekend work is essential. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Visitor Experience Assistant Job Description Salary Additional Information Stirling Information December The Benefits 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life. Biennial incremental progression until top of your payscale is reached Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/ Up to 6 months full sick pay and 6 months half pay dependent on length of service Carers Leave Up to 4 weeks paid Paternity Leave Access to Health & Wellbeing support Ongoing opportunities for Learning & Development Cycle to Work Scheme Lift share Scheme Car Lease Scheme Technology Benefit Scheme