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- Tasks: Provide excellent customer service and support at our reception areas.
- Company: Join Stirling Council and be the face of our customer service team.
- Benefits: Enjoy flexible working, generous leave, and health support.
- Other info: Great opportunities for personal growth and a supportive team environment.
- Why this job: Make a difference in your community while balancing work and life.
- Qualifications: Customer-focused attitude and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our reception areas within Old Viewforth and Customer First (there will be the requirement to cover other customer service areas during any periods of annual leave or absence). You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered.
We are recruiting for a Customer Service Advisor to work 35 hours per week during the hours of 9am to 5pm Monday to Friday.
We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows.
- Membership of the Local Government Pension Scheme.
- Up to 6 months full sick pay and 6 months half pay dependent on length of service.
- Up to 4 weeks paid Paternity Leave.
- Access to Health & Wellbeing support.
- Cycle to Work Scheme.
- Lift share Scheme.
- Car Lease Scheme.
- Technology Benefit Scheme.
Customer Services Operator -Customer Relations - Part time - Hybrid in Stirling employer: Stirling Council
Contact Detail:
Stirling Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operator -Customer Relations - Part time - Hybrid in Stirling
✨Tip Number 1
Get to know the company! Research Stirling Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Services Operator and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills.
We think you need these skills to ace Customer Services Operator -Customer Relations - Part time - Hybrid in Stirling
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Stirling Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about being the face of Stirling Council and providing top-notch support.
✨Showcase Your Flexibility
Since the job involves covering different areas during absences, highlight your adaptability. Share examples from past experiences where you successfully adjusted to new roles or responsibilities on short notice.
✨Emphasise Teamwork and Collaboration
This position requires working both in the office and remotely. Talk about your experience in team settings and how you maintain communication and collaboration, whether you're at the reception or working from home.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support work-life balance. This shows your genuine interest in the role and the organisation.