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- Tasks: Provide excellent customer service and support to clients at Stirling Council.
- Company: Join a supportive team at Stirling Council with a focus on community service.
- Benefits: Enjoy flexible working, generous leave, and health & wellbeing support.
- Other info: Part-time role with opportunities for career growth and development.
- Why this job: Make a difference in your community while balancing work and life.
- Qualifications: Customer-focused attitude and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our reception areas within Old Viewforth and Customer First (there will be the requirement to cover other customer service areas during any periods of annual leave or absence). You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered.
We are recruiting for a Customer Service Advisor to work 35 hours per week during the hours of 9am to 5pm Monday to Friday.
We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows.
- Membership of the Local Government Pension Scheme.
- Up to 6 months full sick pay and 6 months half pay dependent on length of service.
- Up to 4 weeks paid Paternity Leave.
- Access to Health & Wellbeing support.
- Cyle to Work Scheme.
- Lift share Scheme.
- Car Lease Scheme.
- Technology Benefit Scheme.
Customer Service Advisor - Work from home - Part Time in Stirling employer: Stirling Council
Contact Detail:
Stirling Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time in Stirling
✨Tip Number 1
Get to know the company! Research Stirling Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Stirling Council, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time in Stirling
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Stirling Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Understand what it means to be customer-focused and how to handle various situations. Be ready to share examples from your past experiences that highlight your ability to deliver top-notch service.
✨Research Stirling Council
Familiarise yourself with Stirling Council's services and values. Knowing what they offer and their approach to customer service will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practise your responses so you can convey your problem-solving skills and calm demeanour effectively during the interview.
✨Showcase Your Flexibility
Since the role involves both working from home and in the office, be prepared to discuss your adaptability. Share examples of how you've successfully managed remote work while maintaining strong communication and collaboration with your team.