At a Glance
- Tasks: Be the friendly face of Stirling Council, helping customers with their inquiries.
- Company: Join Stirling Council, a community-focused organisation dedicated to excellent service.
- Benefits: Enjoy flexible working hours, annual leave, and access to health and wellbeing resources.
- Other info: Part-time role with opportunities for personal development.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 12000 - 16000 £ per year.
Stirling Council is looking for a Customer Service Advisor to be the face of the organization, providing excellent customer service at the reception in Raploch Community Campus. The role involves working 21 hours per week, primarily Monday to Wednesday, supporting customers with inquiries about services offered.
The position includes various benefits such as annual leave, flexible working, and access to health, wellbeing, and development opportunities.
Customer Service Advisor – Hybrid, Part-Time in Stirling employer: Stirling Council
Stirling Council is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on work-life balance, the part-time Customer Service Advisor role offers flexible working hours and generous annual leave, all within a supportive community environment at the Raploch Community Campus. Employees benefit from access to health and wellbeing initiatives, fostering a culture of growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Hybrid, Part-Time in Stirling
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stirling Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stirling Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor – Hybrid, Part-Time in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stirling Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Stirling Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stirling Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stirling Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stirling Council will surely appreciate.
