At a Glance
- Tasks: Be the friendly face of customer service, helping people with their queries.
- Company: Join a supportive council team dedicated to exceptional service.
- Benefits: Enjoy flexible working, generous leave, and career progression opportunities.
- Other info: Inclusive environment with ongoing training and support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27100 - 28000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.
What You’ll Do
- Handle customer enquiries using a variety of media channels
- Provide clear, accurate information and solutions
- Maintain detailed and up-to-date customer records
- Collaborate with internal teams to resolve complex issues
- Contribute to a positive working environment
What We’re Looking For
- Excellent communication and interpersonal skills
- A genuine passion for helping people
- Strong problem-solving abilities
- Ability to stay calm under pressure
- Previous customer service experience is essential
What We Offer
- Comprehensive training and ongoing support
- Opportunities for career progression
- A friendly and inclusive team environment
- Flexible working options
- Employee discounts and wellbeing initiatives
Interviews will be held on Thursday 9th July. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
The Benefits
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
- Pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows.
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme.
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
Customer Service Adviser - 102146 - 475651 in Stirling employer: Stirling Council
Join a dynamic team in Stirling where your passion for customer service will be truly valued. We offer comprehensive training, flexible working options, and a supportive environment that fosters career progression and personal growth. With generous annual leave, a strong work-life balance, and a commitment to employee wellbeing, we strive to make every day rewarding for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - 102146 - 475651 in Stirling
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will help you stay calm under pressure and respond effectively to queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly and inclusive team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Adviser - 102146 - 475651 in Stirling
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your genuine passion for helping people in your application. We want to see that you’re not just looking for a job, but that you truly care about delivering exceptional customer service.
Tailor Your Application:Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with what we’re looking for, like your problem-solving abilities and previous customer service experience.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stirling Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer. This shows your passion for helping people, which is exactly what they’re looking for!
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand customer needs.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions that test your problem-solving abilities. Think of times when you had to stay calm in a challenging situation and how you resolved it. This will highlight your ability to handle pressure, a key trait for a Customer Service Adviser.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Share why you’re excited about this role and how you can contribute to a positive working environment. A genuine enthusiasm can set you apart from other candidates.
