At a Glance
- Tasks: Deliver excellent customer service and support at Raploch Community Campus.
- Company: Join Stirling Council and be the face of our community services.
- Benefits: Enjoy 30 days annual leave, flexible working, and health support.
- Other info: Great work-life balance with opportunities for learning and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer-focused attitude and willingness to go the extra mile.
The predicted salary is between 29080 - 32240 £ per year.
Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our reception within Raploch Community Campus (there will be the requirement to cover other customer service areas during any periods of annual leave or absence). You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered. You will be proactive and willing to go the extra mile for your customers.
We are recruiting for a Customer Service Advisor to work 21 hours per week during the hours of 0830 to 1600 Monday to Wednesday. If you wish to have an informal discussion please contact Karen Boyle on 01786 237882. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
The Benefits:
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows.
- Biennial incremental progression until top of your payscale is reached.
- Membership of the Local Government Pension Scheme.
- Up to 6 months full sick pay and 6 months half pay dependent on length of service.
- Carers Leave.
- Up to 4 weeks paid Paternity Leave.
- Access to Health & Wellbeing support.
- Ongoing opportunities for Learning & Development.
- Cycle to Work Scheme.
- Lift share Scheme.
- Car Lease Scheme.
- Technology Benefit Scheme.
Customer Service Adviser (Part-Time) - 102122 - 476161 employer: Stirling Council
Stirling Council is an exceptional employer that prioritises customer service excellence while fostering a supportive and inclusive work environment. With generous benefits such as 30 days of annual leave, flexible working arrangements, and robust opportunities for professional development, employees can enjoy a fulfilling career while maintaining a healthy work-life balance. Located at the vibrant Raploch Community Campus, this role offers the chance to make a meaningful impact in the community while being part of a collaborative team dedicated to serving the public.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Part-Time) - 102122 - 476161
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stirling Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stirling Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser (Part-Time) - 102122 - 476161
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stirling Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Stirling Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stirling Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stirling Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stirling Council will surely appreciate.
