At a Glance
- Tasks: Support customers through the housing application process and provide excellent service.
- Company: Join a dedicated Housing Allocations Team making a real difference.
- Benefits: Enjoy 30 days annual leave, flexible working, and a solid pension scheme.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a positive impact on individuals and families seeking housing solutions.
- Qualifications: Strong communication skills and knowledge of housing legislation required.
The predicted salary is between 31662 - 33507 £ per year.
Closing Date: 30th September 2026
Contract Type: Full Time, Temporary Until 8/10/2027
Salary: £31,662- £33,507
Hours: 35 per week
Location: Allan Water House
Are you passionate about helping people and delivering excellent customer service? We are looking for a motivated and organised Allocations Assistant to join our Housing Allocations Team. In this rewarding role, you will support customers through every stage of the housing application process, providing advice on housing options, responding to enquiries, processing applications, and maintaining accurate records in line with legislation and Council policies. You will work closely with a range of internal teams and external partners to ensure applicants receive a high-quality, responsive service.
We're looking for someone with excellent communication and organisational skills, a proactive approach to problem-solving, and a genuine commitment to customer care. You should be confident using Microsoft 365 applications, able to manage competing priorities, and capable of working both independently and as part of a team. Knowledge of housing and homelessness legislation and a valid driving licence are essential. Experience of working within social housing, a CIH qualification, and knowledge of housing management systems such as Northgate would be beneficial.
This is an excellent opportunity to develop your career within Housing Services while making a real difference to individuals and families seeking suitable housing. If you're looking for a varied and meaningful role, we'd love to hear from you. The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Children and Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified. If you’ve got the right skills for the job we want to hear from you.
We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
The Benefits:
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
- Flexible working including hybrid office/work from home arrangements where the role allows.
- Biennial incremental progression until top of your payscale is reached.
- Membership of the Local Government Pension Scheme.
- Up to 6 months full sick pay and 6 months half pay dependent on length of service.
- Carers Leave.
- Up to 4 weeks paid Paternity Leave.
- Access to Health & Wellbeing support.
- Ongoing opportunities for Learning & Development.
- Cycle to Work Scheme.
- Lift share Scheme.
- Car Lease Scheme.
- Technology Benefit Scheme.
Allocations Assistant employer: Stirling Council
As a Catering Assistant with our Task Team, you will join a supportive and dynamic work environment dedicated to providing healthy meals for young people. We offer generous benefits including 30 days of annual leave, flexible working arrangements, and ongoing learning opportunities, all while ensuring a strong work-life balance. Our commitment to employee well-being and professional growth makes us an excellent employer in the Stirling area.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stirling Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stirling Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Allocations Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stirling Council.
How to prepare for a job interview at Stirling Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stirling Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stirling Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
