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- Tasks: Support branch teams with admin tasks and ensure compliance in a dynamic environment.
- Company: Join Stirling Ackroyd, a market leader in real estate, known for expertise and community values.
- Benefits: Enjoy hybrid working, generous holiday, retail discounts, and access to mental health support.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to a reputable company.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Potential for permanent position after 12 months maternity cover.
The predicted salary is between 20000 - 20800 £ per year.
Location: Stirling Ackroyd Byfleet HQ
Salary: From £25,000 to £26,000.00 per annum
Hours: Monday to Friday from 8:30am to 5:30pm, hybrid working available once probation has been passed successfully.
Contract: Fixed Term Maternity Cover for 12 months - a permanent position may be considered in the future, however we cannot guarantee at this stage.
About Stirling Ackroyd: Renowned as market leaders, we believe in providing credible expertise and professionalism. We are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community, we are market leaders in our sector and an industry-leading employer.
Job Summary and Key Responsibilities:
- To provide remote administrative support to the branch network, working closely with branch teams and different departments at head office to ensure compliance and accuracy.
- Duties will include:
- Monitoring the sales and lettings BC hub inboxes and Reapit tasks, generating and sending out emails as necessary.
- Sending out agency agreements and links for ID checks, carrying out ownership checks to ensure compliance with AML legislation.
- Booking photos, floorplans, and EPCs, following up to ensure appointments are booked.
- Checking all relevant and compliance documentation is in place for any new instructions and chasing accordingly.
- Sending out instruction emails and T&Cs (lettings) and checking for compliance certificates.
- Checking fee, instruction date, manager, branch, and other relevant information on Reapit.
- Uploading photos, floorplans, and speed tours onto the property record.
- Checking quality of Reapit data; quality of photographs, descriptions, bullet points before properties commence marketing.
- Producing property brochures and window cards and ordering through premcom on instruction and price reduction.
- Ordering boards via Xpress signs and updating Reapit accordingly.
- Ensuring all board management processes are upheld.
- Checking on missing EPCs for all available properties and adding from EPC register where possible.
- Managing all EPC orders for sales and lettings.
- Regularly checking and chasing any outstanding compliance.
- Producing and sending out sales memorandums and ensuring all compliance documents are obtained before being sent to Sales Progression when a sale is agreed.
- Generating invoices on exchange of sale and sending to solicitor with exchange emails.
- Completing floorplans via Metropix on receipt of a scanned hand-drawn floorplan from the branch.
- Creating portal activity click rate reports weekly and sending to vendors as part of the weekly vendor management.
- Assisting with the Sales and Lettings monthly market share report as needed.
- Checking the marketing material that the branches have ordered before authorising.
- Updating featured properties and ensuring the branches are using these to their full potential.
- Managing all unsubscribes that come through applicants on the database.
- Regularly visiting the branches to promote a one-team message and offer administrative support.
- Handling the incoming and outgoing post for Head office.
- Supporting the maintenance of head office.
- Answering the ‘reception’ phone and directing calls as necessary.
- Monitoring, promoting, and helping maintain standards.
- Following an awareness and carrying a shared responsibility for health and safety.
- Carrying out any other tasks or projects as deemed appropriate within the main purpose of the role.
Skills required:
- Strong written and verbal communication skills.
- Structured and organised, able to manage complex workloads.
- Strong time management skills.
- Strong IT skills, willing to learn and keep up to date.
- High attention to detail.
- Ability to work as part of a team.
- Customer focused.
- Resilient and consistent when faced with conflict.
- Solutions focused.
- Promoting the vision and values of the business.
- Leading by example in complying with standards.
Experience: No experience necessary.
What we can offer you:
- Proven track record for career growth and advancement within the company.
- Market leading training and ongoing professional development.
- Supportive and collaborative team environment.
Benefits:
- Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
- Retail discounts.
- Regular awards & incentives for Top achievers.
- Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
- Excellent parental leave & company fertility policy in place.
- Structured training & support.
Stirling Ackroyd, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply.
Trainee Branch Coordinator employer: Stirling Ackroyd Group
Contact Detail:
Stirling Ackroyd Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Branch Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Trainee Branch Coordinator. Understanding tasks like monitoring inboxes and managing compliance documentation will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Showcase your organisational skills during any interactions. Since the role requires managing complex workloads, demonstrating your ability to prioritise tasks effectively can set you apart from other candidates.
✨Tip Number 3
Research Stirling Ackroyd's values and recent developments, especially their acquisition by LRG. Being able to discuss how your personal values align with theirs can make a strong impression during interviews.
✨Tip Number 4
Prepare to discuss your customer service experiences. The role emphasises a customer-focused approach, so having examples ready that demonstrate your ability to handle client interactions positively will be beneficial.
We think you need these skills to ace Trainee Branch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Trainee Branch Coordinator. Emphasise your strong written and verbal communication skills, attention to detail, and ability to manage complex workloads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Stirling Ackroyd that resonate with you, such as their commitment to equity and inclusion, and how you can contribute to their success.
Highlight Relevant Skills: In your application, focus on the skills mentioned in the job description, such as time management, IT proficiency, and customer service experience. Provide examples of how you've demonstrated these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Stirling Ackroyd Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Trainee Branch Coordinator. Be prepared to discuss how your skills align with tasks like managing compliance documentation and supporting branch teams.
✨Showcase Your Communication Skills
Since strong written and verbal communication is crucial for this role, practice articulating your thoughts clearly. You might be asked about your experience in customer service or how you handle conflict, so have examples ready.
✨Demonstrate Organisational Skills
The job requires managing complex workloads and prioritising tasks effectively. Prepare to discuss how you stay organised and manage your time, perhaps by sharing specific tools or methods you use to keep track of tasks.
✨Emphasise Teamwork
This position involves working closely with various teams. Be ready to talk about your experiences in collaborative environments and how you contribute to team success, as well as how you support colleagues even when it increases your workload.
