At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and create an exceptional customer experience.
- Company: Join Stio, a mountain apparel brand inspired by the Teton Range lifestyle.
- Benefits: Enjoy competitive salary, health plans, generous time off, and employee discounts.
- Other info: Exciting career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a passionate team and make a real impact in a vibrant retail environment.
- Qualifications: Retail experience and leadership skills are preferred; a love for the outdoors is a plus.
The predicted salary is between 24750 - 30250 £ per year.
ABOUT STIO
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle.
With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio. com and its twelve Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Bozeman, MT, Boston, MA and Bend, OR
YOUR ROLE
The Associate Studio Manager’s (ASM) main goals are to drive sales, ensure store profitability, provide an exceptional customer experience that’s true to the Stio brand, and build new customer acquisition.
The ASM is a self-starter with exceptional customer experience, organizational and leadership skills.
The ASM is responsible for supporting budget objectives for both revenue and operating expenses.
The ASM will help oversee operational procedures, sales and merchandising efforts.
The ASM helps lead the store staff and shares responsibility for hiring and training team members, ensuring a consistently high level of customer service in the store.
The ASM will foster a culture of trust, accountability and excellence amongst the staff, ensure a strong working knowledge of Stio products and implement best practices in the areas of customer engagement, operations and visual merchandising.
The ASM reports to the Mountain Studio Manager (Store Manager).
This role is performed in our Greenwich, Connecticut Mountain Studio retail location which is scheduled to open late fall / early winter 2026.
The Mountain Studio Associate Manager must live within a reasonable commute of our Greenwich, Connecticut Mountain Studio.
- YOUR RESPONSIBILITIES
- Manage the details of the retail store including but not limited to hiring, training and coaching retail staff, inventory management through receiving, selling and merchandising, and driving sales
- Communicate directly with Store Manager and Retail Leadership, corporate Operations, Marketing, Product, and Customer Service teams as needed
- Detail-oriented with strong organizational and prioritization skills
- Self-motivated and proactive with operational tasks
- Excellent communication skills with prior customer service experience
- Implementation of strategies to drive new customer acquisition
- Planning and execution to achieve an exceptional retail environment for customers, setting an example for your team in how you show up on the sales floor working alongside them each day
- Support planning and delivery of visual merchandising and marketing plans
- Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
- YOUR SKILLS AND EXPERIENCE
- High school equivalency or GED required
- Bachelor’s or associate degree preferred
- 1+ years of retail experience preferred
- Leadership experience preferred
- Preferred experience with visual merchandising and/or retail marketing, and working with a team towards shared goals
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Proficient with Microsoft Office and Google Suite
- Commitment to our mission, vision, and values
- THE FINE PRINT
- Annual salary $50,000 - $62,000 based on experience
- Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
- Medical, Dental and Vision plans covered by Stio
- 401k with employer match
- Generous paid time off policies
- Annual gear allowance
- Wellness benefits
- Generous employee discount, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Must be able to move around the retail space for 8-12 hours per day
- Must be able to move items upwards of 50 lbs, occasionally traverse ladders
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed.
Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
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Mountain Studio Associate Manager | Greenwich, CT (Full-Time) employer: Stio
Stio is an exceptional employer that fosters a vibrant work culture rooted in the mountain lifestyle, offering employees the chance to thrive in a supportive and inclusive environment. Located in Greenwich, Connecticut, the Mountain Studio provides unique opportunities for personal and professional growth, with comprehensive benefits including medical coverage, generous paid time off, and an annual gear allowance. Join a passionate team dedicated to delivering outstanding customer experiences while enjoying industry perks and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Mountain Studio Associate Manager | Greenwich, CT (Full-Time)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stio, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stio!
We think you need these skills to ace Mountain Studio Associate Manager | Greenwich, CT (Full-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stio, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stio and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stio that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stio
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
