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- Tasks: Lead customer support, ensuring fast and friendly assistance for Stinters and Partners.
- Company: Join a dynamic startup transforming hospitality with AI in Camden.
- Benefits: Competitive salary, private medical insurance, office gym, and free snacks.
- Why this job: Be part of an innovative team making a real impact in a growing industry.
- Qualifications: Strong communication skills and a proactive attitude; customer support experience is a plus.
- Other info: Enjoy a vibrant office culture with regular team meals and social events.
The predicted salary is between 36000 - 60000 £ per year.
At Stint, we are using AI tools to transform how hospitality businesses operate. We started by building the UK’s largest flexible workforce of hyper-local students available for short 2–3 hour shifts, working with brands like PizzaExpress, Pret a Manger, Gails, and many more. Now, we are combining that workforce with an AI tool – creating a platform that no competitor can replicate. In just 10 months, our new AI software has surpassed £1m in ARR and we are on track to multiply that in the next 12 months. We are aggressively capturing the UK market, and international expansion is next - with plans to launch big in the US soon.
We are looking for a Customer Support Lead to join our growing team in Camden. You will be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence. We are an office-first, collaborative team and this role is based in Camden 5 days a week.
What you will be doing:
- Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
- Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
- Maintain clear and accurate records of user interactions and feedback in internal systems.
- Escalate complex cases to senior team members or other departments when needed.
- Spot trends, share insights, and suggest improvements to enhance our support operations.
- Represent Stint's tone of voice and values in every conversation.
- Contribute to team projects and process improvements that make the experience even better for users.
This position might suit you, if:
- You have excellent written and verbal communication skills.
- You are calm under pressure and thrive in a fast-paced, problem-solving environment.
- You are proactive, detail-oriented, and take pride in delivering great service.
- You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
- You are eager to learn, grow, and make an impact in a scaling startup.
- You are flexible - happy to occasionally support ad hoc weekend or evening work when needed.
What we can offer you:
- Competitive salary based on experience
- Private medical insurance
- A social, friendly and welcoming team based in the heart of Camden
- Office gym membership
- Ownership shares in a well-funded, growing start-up
- Dog friendly office
- Free office fruit and snacks
- Office dinner if working late
- Regular office breakfasts and lunches
Customer Support Lead in London employer: Stint
Contact Detail:
Stint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Stint. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with empathy and efficiency – that's what Stint values!
✨Tip Number 3
Show your passion for the role! When you get the chance, share why you love customer support and how you can contribute to making Stint's service even better.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Support Lead in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to inject a bit of your character into your writing.
Tailor Your Application: Make sure to customise your application for the Customer Support Lead role. Highlight your relevant experience and skills that align with our values of efficiency, empathy, and excellence. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Stint
✨Know the Company Inside Out
Before your interview, take some time to research Stint and its innovative approach to combining AI with a flexible workforce. Understand their values of efficiency, empathy, and excellence, and think about how you can embody these in your role as Customer Support Lead.
✨Showcase Your Communication Skills
As a Customer Support Lead, you'll need to communicate effectively with various stakeholders. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle customer interactions with ease.
✨Prepare for Real-Time Problem Solving
Expect to be asked about how you would troubleshoot common customer issues. Think through potential scenarios and practice articulating your thought process. Highlight your calmness under pressure and your proactive approach to problem-solving.
✨Emphasise Your Team Spirit
Stint values collaboration, so be ready to discuss how you've contributed to team projects in the past. Share specific examples of how you've worked with others to improve processes or enhance customer experiences, showing that you're a team player who aligns with their office-first culture.
