At a Glance
- Tasks: Be the go-to person for UK Trade dealers, managing orders and ensuring smooth operations.
- Company: Join Stiltz Homelifts, a friendly and fast-growing global business making a real difference.
- Benefits: Enjoy a competitive salary, 25 days holiday, life assurance, and employee discounts.
- Other info: Full training provided, with excellent career growth opportunities in a dynamic environment.
- Why this job: Make an impact in a supportive team where your contributions are valued and visible.
- Qualifications: Experience in B2B customer service, strong organisational skills, and a collaborative mindset.
The predicted salary is between 27491 - 27491 £ per year.
Position: Trade Customer Service Administrator (UK and Rest of World)
Location: Kingswinford, West Midlands
Salary: £27,491 per annum
Permanent, office based – 35 hours per week
We're looking for a highly organised Trade Customer Service Administrator to be the central point of contact for our UK Trade dealers, Local Authorities and ROW (Rest of World) dealers. You'll own the order-to-invoice journey end to end, working closely with Operations, Business Development Managers, our Warehouse, Technical Support, Finance and our overseas factory to make sure every order, enquiry and dispatch runs smoothly and every dealer relationship is well looked after.
What You'll Be Doing
- Acknowledge and process every order promptly and accurately, within target, keeping dealers reassured and in the loop.
- Manage and progress every order from receipt through to invoicing, staying on top of any issues before they arise.
- Act as a reliable point of contact for the orders you're handling, coordinating with the right people to keep things moving smoothly.
- Keep Business Development Managers confidently up to date across their order book, freeing them up to focus on their dealer relationships.
- Produce clear, accurate KPI reporting for Local Authority contracts, helping us demonstrate great service and stay compliant.
- Resolve dealer issues with care, finding outcomes that work for everyone and protect the relationship.
- Coordinate warranty cases with our Trade Technical Support team, processing warranty orders correctly and promptly.
- Work closely with Finance to keep pre-payments accurate and on track.
- Liaise with carriers to arrange export shipments, with preparation of export documentation where required.
- Pitch in flexibly across the team, helping keep the customer experience consistently excellent.
Why Join Us
Stiltz Homelifts designs and manufactures award-winning home lifts that help people stay independent in the homes they love. We're a friendly, fast-growing global business that prides itself on doing things properly for our customers, our dealers and each other. If you like being part of a close-knit team where your work genuinely makes a difference, you'll fit right in.
What we offer
- The opportunity to join a small, supportive team where your contribution is visible and valued, working for a company that genuinely changes people's lives
- Competitive salary £27,491 per annum
- 25 days holiday + 8 statutory bank holidays + 1 extra day off for your birthday!
- Life assurance + critical illness cover
- Pension scheme
- Company bonus scheme
- Enhanced cash back health scheme + wellbeing support
- Employee referral scheme
- Employee discounts
- Cycle to work scheme
- Fully supported induction and ongoing training
What You'll Bring
- Proven experience in a fast-paced B2B customer service or sales administration environment.
- Excellent organisational skills, with the ability to plan and prioritise a busy, deadline-driven workload.
- High attention to detail across every task, big or small.
- Confident, customer-focused communication skills, both written and verbal, with a knack for building rapport.
- A collaborative, problem-solving mindset, someone who takes ownership of an issue and sees it through to resolution.
- Practical experience using an ERP system for sales order processing – experience with NetSuite would be a bonus, though full training will be given.
- Good working knowledge of Microsoft Office (Excel, Word, Outlook).
- A team player who's equally comfortable working independently and pitching in to support colleagues.
- Knowledge of the Local Authority and Disabled Facilities Grant process (desirable not essential).
This could be your next great move, apply now, we look forward to hearing from you.
Equal Opportunities
Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone, regardless of gender, age, ethnicity, disability, sexual orientation, religion or belief, and we're happy to discuss any reasonable adjustments you may need during the recruitment process.
Customer Service Administrator in Kingswinford employer: Stiltz Homelifts
Stiltz Homelifts is an exceptional employer located in Kingswinford, West Midlands, offering a supportive and collaborative work environment where your contributions are valued. With a competitive salary, generous holiday allowance, and comprehensive benefits including life assurance and a company bonus scheme, employees enjoy a fulfilling career that genuinely makes a difference in people's lives. Join a close-knit team dedicated to excellence and continuous growth, where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Kingswinford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stiltz Homelifts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stiltz Homelifts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Kingswinford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stiltz Homelifts:Your cover letter is your chance to shine! Tell us why you want to work at Stiltz Homelifts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stiltz Homelifts!
How to prepare for a job interview at Stiltz Homelifts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
