Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer service, handling orders and resolving issues.
- Company: Join Stiltz Homelifts, a global leader in innovative homelift solutions.
- Benefits: Enjoy 25 days holiday, health perks, and a friendly team environment.
- Why this job: Make a real impact in a fast-paced, international B2B setting with growth opportunities.
- Qualifications: Experience in B2B customer service, IT proficiency, and strong communication skills required.
- Other info: Opportunity to work in a supportive team while developing your career.
The predicted salary is between 21500 - 27000 £ per year.
Do you have experience of working within a fast-paced international B2B customer-focused role? We are seeking a talented Customer Service Administrator to join our busy UK and Rest of World (ROW) Trade team based at our Head Office in Kingswinford, West Midlands.
Stiltz Homelifts is a multi-award-winning global manufacturer and installer of an innovative range of homelift solutions. Our business is growing, and as we continue to enjoy success within the UK, Europe, US, and ROW, we are looking for additional talented people to join the Stiltz team.
As Customer Service Administrator, you will demonstrate knowledge of export operations and be responsible for delivering the highest level of customer service to our UK Trade and Rest of World Trade dealers around the world.
What you will do:
- Serve as the main customer service contact for our UK dealers, local authorities, and international dealers.
- Complete timely and accurate sales order processing through to invoicing – including continual management and review of order progress via close liaison with internal stakeholders.
- Work with the Trade Technical Support team to resolve warranty issues and process subsequent warranty orders.
- Prepare shipping documentation, where required – commercial invoices, packing lists.
What we offer:
- Competitive salary of £26,900.00 per annum
- 25 days holiday plus 8 statutory holidays and 1 additional birthday day
- Enhanced health cash back scheme
- Health & Wellbeing benefits
- Attractive pension scheme
- Life assurance & critical illness cover
- Employee discount
- Cycle to work scheme
- A friendly team environment
What you will need:
- Proven experience working within a fast-paced international B2B customer-focused operation
- Full IT proficiency with Microsoft Office (Word, Excel, Outlook). Experience with an ERP system such as NetSuite is essential and advantageous.
- Experience working within a similar role, with knowledge of logistics and distribution
- Exceptional attention to detail, accuracy, and thoroughness
- Outstanding verbal and written communication skills, with the ability to listen, build rapport, and provide solutions
- Strong organizational skills, adaptable, with the ability to multi-task and manage changing priorities
- Relationship-building skills to develop good working relationships with internal and external stakeholders
- Knowledge of export documentation and terminology is advantageous
If you're ready to apply your customer service expertise and administrative skills in a global B2B environment where your customer focus makes a real impact, we look forward to hearing from you. Apply now!
Customer Service Administrator employer: Stiltz Homelifts
Contact Detail:
Stiltz Homelifts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the specific export operations and documentation mentioned in the job description. Understanding terms like commercial invoices and packing lists will help you stand out during any discussions.
✨Tip Number 2
Brush up on your ERP system knowledge, particularly if you have experience with NetSuite. Being able to discuss how you've used such systems in previous roles can demonstrate your readiness for the position.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in a fast-paced environment. Highlighting your ability to build rapport and resolve issues will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by discussing how you've handled multiple tasks or changing priorities in past roles. This will illustrate your adaptability and readiness for the dynamic nature of the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a B2B environment. Emphasise any roles where you managed customer relationships or processed orders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with export operations and ERP systems.
Showcase Communication Skills: Since outstanding verbal and written communication skills are crucial for this role, consider including examples of how you've successfully communicated with customers or resolved issues in previous positions.
Highlight Attention to Detail: Provide examples in your application that demonstrate your attention to detail and accuracy, especially in tasks like order processing and documentation preparation, which are key responsibilities of the role.
How to prepare for a job interview at Stiltz Homelifts
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a B2B environment. Highlight specific examples where you successfully resolved customer issues or improved service delivery.
✨Demonstrate IT Proficiency
Since the role requires full IT proficiency with Microsoft Office and experience with ERP systems like NetSuite, be ready to talk about your skills in these areas. You might even want to mention any relevant projects where you used these tools effectively.
✨Understand Export Operations
Familiarise yourself with export documentation and terminology, as this knowledge is advantageous for the role. Being able to discuss how you've handled shipping documentation in the past will show your preparedness for the position.
✨Emphasise Communication Skills
Outstanding verbal and written communication skills are crucial for this role. Prepare to provide examples of how you've built rapport with customers and internal stakeholders, and how you’ve adapted your communication style to suit different audiences.
