At a Glance
- Tasks: Lead the client journey and ensure a seamless salon experience.
- Company: Award-winning luxury salon in Chelsea with a Scandinavian-inspired aesthetic.
- Benefits: Full-time role with a focus on professional growth in a creative environment.
- Other info: Perfect for those passionate about client care and luxury experiences.
- Why this job: Join a dynamic team and elevate luxury service standards in a premium salon.
- Qualifications: Experience in customer service or hospitality, with strong interpersonal skills.
The predicted salary is between 30000 - 40000 € per year.
STIL Salon, Chelsea, London
Full-time (Tuesday to Saturday)
STIL is looking for an exceptional Client Experience & Front of House Manager to join our award-winning Chelsea salon. This is not a traditional salon reception role. We are looking for someone who understands luxury service, calm organisation, client care and the importance of first impressions. The role would suit someone from a premium hospitality, boutique hotel, private members club, luxury retail, clinic, spa, restaurant or high-end customer experience background.
STIL is an award-winning colour specialist salon in the heart of Chelsea, founded by Christel Barron-Hough, three-time winner at the British Hairdressing Awards and British Colour Technician of the Year. Known for our Scandinavian-inspired aesthetic, technical expertise and highly personal approach, STIL offers clients a considered, elevated and modern salon experience.
As Client Experience & Front of House Manager, you will lead the client journey from first enquiry to final farewell. You will be responsible for ensuring the salon runs smoothly, the team is supported, and every client receives a warm, polished and seamless experience.
This role requires someone mature, professional, confident and naturally outgoing, with excellent interpersonal skills and the ability to stay calm, focused and solution-led in a busy luxury environment.
You will be responsible for managing bookings, client enquiries, staff columns and daily front-of-house operations, ensuring the salon diary is optimised and the business runs efficiently. You will work closely with the leadership team to improve systems, elevate service standards, support client retention, handle feedback and resolve issues with professionalism and care.
The right person will have strong people skills, excellent written and verbal communication, a commercial mindset and a genuine passion for service. You will be comfortable leading a team, training others, managing client expectations and creating a front-of-house experience that reflects the quality and reputation of the STIL brand.
Key responsibilities include:
- Managing client bookings and enquiries
- Overseeing staff schedules and diary flow
- Maintaining a polished front-of-house environment
- Supporting retail and sales opportunities
- Handling client feedback and complaints
- Improving customer service procedures
- Training and supporting the front-of-house team
- Maintaining accurate client records
- Working with the wider team to ensure every client experience feels personal, professional and beautifully considered
We are looking for someone with experience in customer service, hospitality, client experience, front-of-house management, reception management, luxury retail, guest relations or a similar service-led environment. Salon experience is welcome, but not essential. The most important qualities are warmth, confidence, organisation, emotional intelligence, attention to detail and the ability to lead from the front.
You should be highly organised, able to multitask, confident on the phone, comfortable using booking systems, able to manage priorities in real time and motivated by delivering an exceptional client experience.
This is a brilliant opportunity for someone who wants to bring luxury hospitality standards into a creative, premium and client-focused salon environment.
To apply, please send your CV and a short introduction explaining why this role feels right for you.
Client Experience & Front of House Manager, Luxury Salon, Chelsea employer: STIL
STIL Salon in Chelsea is an exceptional employer that prioritises luxury service and client care, offering a vibrant work culture where creativity meets professionalism. Employees benefit from a supportive environment that encourages personal growth and development, with opportunities to enhance their skills in a high-end salon setting. With a focus on delivering an elevated client experience, STIL fosters a team-oriented atmosphere that values warmth, organisation, and attention to detail, making it an ideal place for those passionate about luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience & Front of House Manager, Luxury Salon, Chelsea
✨Tip Number 1
Get to know the salon vibe! Before your interview, pop by STIL Salon if you can. Observe how the team interacts with clients and the overall atmosphere. This will help you tailor your approach and show that you genuinely understand their luxury service ethos.
✨Tip Number 2
Practice your people skills! Since this role is all about client experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat – it’ll show you’re a perfect fit for the team.
✨Tip Number 3
Dress to impress! Given the luxury nature of the salon, make sure your outfit reflects that. A polished appearance not only makes a great first impression but also shows you understand the brand's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your excitement about the role can set you apart. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Experience & Front of House Manager, Luxury Salon, Chelsea
Some tips for your application 🫡
Show Your Passion for Luxury Service:When writing your application, let us see your enthusiasm for luxury service shine through! Share specific examples from your past experiences that highlight your understanding of high-end client care and how you’ve gone above and beyond to create memorable experiences.
Tailor Your CV to the Role:Make sure your CV reflects the skills and experiences that align with the Client Experience & Front of House Manager role. Highlight any relevant experience in hospitality, luxury retail, or customer service, and don’t forget to mention your organisational skills and ability to manage a busy environment!
Craft a Personal Introduction:In your short introduction, be genuine and personal. Tell us why this role at STIL feels like the perfect fit for you. We want to know what excites you about joining our team and how you can contribute to creating an exceptional client journey.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered promptly. Plus, it shows you’re keen on being part of the STIL family!
How to prepare for a job interview at STIL
✨Know the Brand Inside Out
Before your interview, take some time to research STIL Salon and its unique approach to client experience. Understand their values, services, and what sets them apart in the luxury salon market. This knowledge will help you demonstrate your genuine interest and align your answers with their brand ethos.
✨Showcase Your People Skills
As a Client Experience & Front of House Manager, your interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to stay calm under pressure and how you create a welcoming atmosphere for clients.
✨Demonstrate Organisational Prowess
This role requires excellent organisational skills. Be ready to discuss how you manage bookings, staff schedules, and client enquiries efficiently. You might even want to bring a sample of a system or process you've implemented in the past that improved operations in a similar environment.
✨Emphasise Your Passion for Service
STIL is looking for someone who genuinely cares about delivering exceptional service. Share your passion for client care and how it drives your work. Discuss any relevant experiences in luxury settings where you went above and beyond to ensure a memorable client experience.
