At a Glance
- Tasks: Lead the client journey and ensure a seamless salon experience.
- Company: Join STIL, an award-winning luxury salon in Chelsea.
- Benefits: Be part of a creative team with opportunities for growth.
- Other info: Perfect for those passionate about client care and luxury service.
- Why this job: Bring luxury hospitality standards to a premium salon environment.
- Qualifications: Experience in customer service or hospitality is preferred.
The predicted salary is between 30000 - 40000 € per year.
STIL is looking for an exceptional Client Experience & Front of House Manager to join our award-winning Chelsea salon. This is not a traditional salon reception role. We are looking for someone who understands luxury service, calm organisation, client care and the importance of first impressions. The role would suit someone from a premium hospitality, boutique hotel, private members’ club, luxury retail, clinic, spa, restaurant or high-end customer experience background.
As Client Experience & Front of House Manager, you will lead the client journey from first enquiry to final farewell. You will be responsible for ensuring the salon runs smoothly, the team is supported, and every client receives a warm, polished and seamless experience. This role requires someone mature, professional, confident and naturally outgoing, with excellent interpersonal skills and the ability to stay calm, focused and solution-led in a busy luxury environment.
You will be responsible for managing bookings, client enquiries, staff columns and daily front-of-house operations, ensuring the salon diary is optimised and the business runs efficiently. You will work closely with the leadership team to improve systems, elevate service standards, support client retention, handle feedback and resolve issues with professionalism and care.
The right person will have strong people skills, excellent written and verbal communication, a commercial mindset and a genuine passion for service. You will be comfortable leading a team, training others, managing client expectations and creating a front-of-house experience that reflects the quality and reputation of the STIL brand.
Key responsibilities include:
- Managing client bookings and enquiries
- Overseeing staff schedules and diary flow
- Maintaining a polished front-of-house environment
- Supporting retail and sales opportunities
- Handling client feedback and complaints
- Improving customer service procedures
- Training and supporting the front-of-house team
- Maintaining accurate client records
- Working with the wider team to ensure every client experience feels personal, professional and beautifully considered
We are looking for someone with experience in customer service, hospitality, client experience, front-of-house management, reception management, luxury retail, guest relations or a similar service-led environment. Salon experience is welcome, but not essential. The most important qualities are warmth, confidence, organisation, emotional intelligence, attention to detail and the ability to lead from the front.
You should be highly organised, able to multitask, confident on the phone, comfortable using booking systems, able to manage priorities in real time and motivated by delivering an exceptional client experience. This is a brilliant opportunity for someone who wants to bring luxury hospitality standards into a creative, premium and client-focused salon environment.
To apply, please send your CV to careers@stil-salon.com and a short introduction explaining why this role feels right for you.
Client Experience & Front of House Manager, Luxury Salon, Chelsea in London employer: STIL SALON
STIL Salon in Chelsea is an exceptional employer that prioritises luxury service and client care, offering a vibrant work culture where creativity meets professionalism. Employees benefit from a supportive environment that encourages personal growth and development, with opportunities to enhance their skills in a high-end salon setting. With a focus on delivering an elevated client experience, STIL fosters a team-oriented atmosphere that values emotional intelligence and attention to detail, making it an ideal place for those passionate about luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience & Front of House Manager, Luxury Salon, Chelsea in London
✨Tip Number 1
Get to know the salon vibe! Before your interview, pop by STIL Salon and soak in the atmosphere. This will help you understand their luxury service approach and give you a chance to chat with staff, showing your genuine interest.
✨Tip Number 2
Practice your people skills! Role-play common client scenarios with friends or family. This will help you feel more confident in handling enquiries and complaints, which is key for the Client Experience & Front of House Manager role.
✨Tip Number 3
Show off your organisational skills! Prepare a mock schedule or booking system to demonstrate how you would optimise the salon diary. This will highlight your proactive approach and understanding of the role's demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the STIL team and ready to elevate the client experience.
We think you need these skills to ace Client Experience & Front of House Manager, Luxury Salon, Chelsea in London
Some tips for your application 🫡
Show Your Passion for Luxury Service:When writing your application, let us see your genuine enthusiasm for luxury service. Share experiences that highlight your understanding of what makes a client feel special and valued, especially in high-end environments.
Tailor Your CV to the Role:Make sure your CV reflects the skills and experiences that align with the Client Experience & Front of House Manager role. Highlight any relevant experience in hospitality or customer service that showcases your ability to create a polished and seamless client journey.
Craft a Personal Introduction:In your introduction, be authentic and personal. Explain why this role at STIL Salon resonates with you and how your background makes you a perfect fit. We love seeing candidates who can connect their experiences to our brand values.
Keep It Professional Yet Warm:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language, check for typos, and ensure your communication reflects the high standards we uphold at STIL Salon.
How to prepare for a job interview at STIL SALON
✨Understand Luxury Service
Before the interview, take some time to research what luxury service means in the context of a salon. Think about how you can demonstrate your understanding of high-end client care and first impressions during the conversation.
✨Showcase Your People Skills
Prepare examples from your past experiences that highlight your interpersonal skills. Whether it’s handling a difficult client or leading a team, be ready to share stories that showcase your ability to connect with people and create a warm atmosphere.
✨Demonstrate Organisation and Calmness
Since the role requires staying calm in a busy environment, think of situations where you successfully managed multiple tasks. Be prepared to discuss how you prioritise and organise your workload while maintaining a polished front-of-house experience.
✨Express Your Passion for Client Experience
During the interview, convey your genuine passion for delivering exceptional client experiences. Share why you believe client retention is important and how you would contribute to elevating service standards at STIL Salon.
