At a Glance
- Tasks: Support the sales team by managing orders and ensuring smooth communication with customers.
- Company: STIGA, a leading European manufacturer of lawnmowers and garden equipment.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Join a company with over 90 years of industry experience and a collaborative culture.
- Why this job: Be a vital part of a passionate team and contribute to customer satisfaction.
- Qualifications: 2 years in sales support, GCSEs in Maths and English; degree preferred.
The predicted salary is between 30000 - 42000 £ per year.
STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers.
Back Office Assistant – to join our Sales team based in Stansted (UK), assisting all Area Sales Managers for handling orders, ensuring accurate pricing, timing, and other details.
Accountability & ObjectivesBack Office Assistant provides essential administrative and operational support to the salesmen, ensuring smooth execution of sales processes, order management, and customer communication. This role is crucial in maintaining accurate documentation, coordinating internal departments, and improving efficiency in managing accounts.
Key Responsibilities- An essential part of the sales team, supporting regional sales managers across the UK, handling orders, ensuring accuracy in pricing, quantities, and delivery schedules.
- Process customer orders in the system and coordinate with logistics to ensure timely shipments.
- Monitor stock availability and communicate with supply chain teams to avoid shortages.
- Act as a liaison between customers and internal teams (logistics, finance, and sales).
- Provide order status updates and resolve basic customer inquiries related to deliveries, product availability and support, using your product knowledge to support alternative machines when required.
- Assist in managing customer claims, returns, and credit notes in coordination with relevant departments.
- Ensure accurate documentation of contracts, agreements, and promotional activities.
- Coordinate with finance on invoice management, payment tracking, and credit control.
Always operate according to Group culture, values, rules and procedures.
Skills & QualificationsExperience
Minimum 2 years of experience in sales support or back-office roles.
Qualifications
GCSE in Mathematics and English is needed. A university degree is a plus.
Knowledge
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP/CRM systems. Knowledge of order processing and inventory management systems.
Languages
English mother tongue. An additional language is a plus.
Mindset & Interpersonal skills
Capability in dealing with complexity in a multinational environment is needed. Capability to promote team-working and collaboration among the different functions both at local and Group level is highly recommended. An attitude to measure performances by KPIs is highly recommended. A “hands-on” approach together with a high commitment in respecting working deadlines are highly appreciated. A good understanding of main company processes is appreciated. Business judgment and curiosity are required. Good communication skills with all levels of the organization are required.
Back Office Assistant in Stansted Mountfitchet employer: STIGA
STIGA is an exceptional employer, offering a dynamic work environment in Stansted where innovation and teamwork thrive. With over 90 years of industry experience, we provide our employees with ample opportunities for professional growth and development, alongside a supportive culture that values curiosity and collaboration. Join us to be part of a visionary team dedicated to excellence in the garden equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Assistant in Stansted Mountfitchet
✨Tip Number 1
Network like a pro! Reach out to current employees at STIGA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Back Office Assistant role.
✨Tip Number 2
Prepare for the interview by understanding STIGA's products and values. Show your curiosity and knowledge about their lawnmowers and power garden equipment – it’ll impress the hiring team!
✨Tip Number 3
Practice your communication skills! As a Back Office Assistant, you'll need to liaise with various teams. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Back Office Assistant in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your back-office support experience and any relevant qualifications to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re interested in the Back Office Assistant position at STIGA. Share specific examples of how you've successfully handled orders or supported sales teams in the past, so we can see your potential.
Show Off Your Tech Skills:Since proficiency in Microsoft Office and ERP/CRM systems is key, make sure to mention your experience with these tools. We want to know how you’ve used them to improve efficiency or manage orders effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at STIGA
✨Know Your Stuff
Before the interview, make sure you understand STIGA's products and services. Familiarise yourself with their lawnmowers and power garden equipment. This will not only show your interest but also help you answer questions about how you can support the sales team effectively.
✨Show Your Organisational Skills
As a Back Office Assistant, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed orders or coordinated with different teams. Highlight your ability to keep things organised and efficient, as this is crucial for the role.
✨Communicate Clearly
Good communication is key in this position. Practice explaining complex ideas simply and clearly. Be ready to discuss how you've handled customer inquiries or resolved issues in the past, showcasing your interpersonal skills and ability to liaise between departments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the sales team currently faces. This shows your curiosity and genuine interest in contributing to STIGA’s success.
