At a Glance
- Tasks: Lead shifts, inspire your team, and deliver exceptional hospitality.
- Company: Exciting new restaurant opening in Birmingham with a unique sushi and grill concept.
- Benefits: 50% discount on food, career growth opportunities, and employee wellbeing support.
- Other info: Opportunities for progression within the UK and Europe.
- Why this job: Join a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: Experience in a similar role and a passion for excellent service.
The predicted salary is between 25000 - 30000 £ per year.
A City that has always known how to make things: with its hands, with care, with an unmistakable sense of identity. This Autumn, Sticks'n'Sushi is coming to Birmingham - our first restaurant in the Midlands, opening in the Paradise development on Chamberlain Square. We serve high-quality, fresh food based on a unique combination of classic and creative sushi along with sticks from the grill, bringing a blend of Danish design, Japanese dining and generous hospitality.
Attracting both families and trendsetters, amazing service in beautiful restaurants is driven by our amazing team - our Strange Fish. You will have walked a similar path before, but your spirit is ready for an Assistant Manager role where you can bring your energy and vision with a spark of dare!
Sincere about providing genuine, heartfelt, true hospitality? Interested in learning about Danish 'n' Japanese terminology, culture and heritage? Confident and able to excel in a fast-paced setting? A good listener who supports others with a big smile and a small ego?
What you'll be doing at Sticks'n'Sushi:
- Leading our shifts to ensure our elevated hospitality
- Motivating, coaching and inspiring your team to always deliver the best fresh food, premium drinks and excellent service
- Building for the future by growing a strong community of guests, welcoming everyone equally.
A track record of excellence from previous roles, ideally as an Assistant Manager, Deputy Manager or Restaurant Manager in a high volume, premium full table service restaurant. The adaptability of water to stay flexible and quickly respond to challenges & changes. A real understanding of 'hands on' togetherness and a natural ability to support your fellow Fish (the wonderful team). A flair for delivering personal touches and memorable experiences for our Guests, helping to take them away from the real world for a while.
How we will support your journey with us:
- We don't want people to stand still. We help you grow. We will support you in mastering your craft and new skills.
- 90% of our General Managers were promoted from within and we have a genuine commitment to internal progression and development.
- We also have opportunities in our Back Office Teams and across the UK and Europe, with exciting new openings coming soon.
- We want everyone to be part of building something meaningful and to feel involved in making us a little bit better every day.
Delicious fresh team food every shift. 50% discount across all our restaurants, everywhere (including drinks). Generous referral bonus schemes. Employee assistance and wellbeing support through Hospitality Action. Financial wellbeing support with early access to your salary via Wagestream. Employee discounts across high street retailers and restaurants.
If your spark matches ours, we'll invite you for a chat so we can meet you properly - and if it feels right, we'll dive in together.
Complaints Management Assistant in Birmingham employer: Sticks'n'Sushi
Sticks'n'Sushi is an exceptional employer that prioritises the growth and development of its team members, offering a vibrant work culture in the heart of Birmingham. With a commitment to internal progression, 90% of our General Managers have been promoted from within, ensuring that your career can flourish alongside our exciting new restaurant openings. Enjoy generous benefits such as delicious team meals, substantial discounts, and comprehensive wellbeing support, all while being part of a community that values genuine hospitality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Management Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sticks'n'Sushi's vibe online. Familiarise yourself with their values and how they serve their guests. This will help you connect during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice your hospitality skills! Think of examples from your past roles where you've gone above and beyond for guests. Be ready to share these stories in your interview to demonstrate your passion for providing excellent service.
✨Tip Number 3
Show off your team spirit! Sticks'n'Sushi values collaboration, so be prepared to discuss how you've motivated and supported your team in previous jobs. Highlighting your ability to work well with others will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Sticks'n'Sushi family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Complaints Management Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you genuinely care about providing amazing service and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Assistant Manager role. Highlight any previous experience in high-volume restaurants and your ability to lead a team effectively.
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your cover letter. Share your journey and what makes you excited about joining our team at Sticks'n'Sushi.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Sticks'n'Sushi
✨Know Your Stuff
Before the interview, make sure you understand Sticks'n'Sushi's unique blend of Danish and Japanese dining. Familiarise yourself with their menu and values, as this will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or handled challenges. This will demonstrate your capability to excel in a fast-paced environment.
✨Emphasise Your Hospitality Mindset
Sticks'n'Sushi values heartfelt hospitality. Be ready to discuss how you create memorable experiences for guests. Share specific stories that highlight your ability to connect with customers and provide exceptional service.
✨Be Adaptable and Open-Minded
The restaurant industry can be unpredictable. During the interview, express your flexibility and willingness to learn. Discuss how you've adapted to changes in previous roles, showcasing your ability to thrive in dynamic settings.
