At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and a unique dining experience.
- Company: Sticks'n'Sushi, a fresh and innovative restaurant brand coming to Birmingham.
- Benefits: 50% discount at all restaurants, team meals, bonuses, and wellbeing support.
- Other info: Opportunities for growth and development within a supportive team environment.
- Why this job: Shape a unique restaurant culture while delivering memorable experiences for guests and your team.
- Qualifications: Proven experience as a General Manager in a high-volume restaurant.
The predicted salary is between 35000 - 45000 £ per year.
A City that has always known how to make things: with its hands, with care, with an unmistakable sense of identity. A City that doesn't follow. A City that does things its own way. This Autumn, Sticks'n'Sushi is coming to Birmingham - our first restaurant in the Midlands, opening in the Paradise development on Chamberlain Square. Sticks’n’Sushi is as unique as the city we're coming to. We serve high-quality, fresh food based on a unique combination of classic and creative sushi along with sticks from the grill, bringing a blend of Danish design, Japanese dining and generous hospitality.
Attracting both families and trendsetters, amazing service in beautiful restaurants is driven by our amazing team - our Strange Fish. Fish are like us: we all swim together. Strange Fish are bold, curious individuals who fit right in here. Those who are comfortable just being themselves, a little different perhaps.
We’re looking for a General Manager of unique skills. You’re a trusted senior, taking the initiative and setting the tone to create a seamless operation. Yet you’re also keen to shape the individual culture of your location and deliver memorable experiences for our Guests and your Fish (the wonderful team) alike.
Are you:
- A bold, entrepreneurial leader who thrives in a fast-paced environment of excellence?
- Sincere about providing genuine, heartfelt hospitality in a fresh food, premium full table service restaurant?
- Interested in learning about Danish 'n' Japanese terminology, culture and heritage?
- Someone who can balance strategic vision with reverence for creating beautiful experiences?
- A caring relationship builder who inspires, unites and brings trust, respect & generosity to their team?
- Able to listen and support with a big smile and a small ego?
What you’ll be doing at Sticks’n’Sushi:
- Being the overall guardian of our culture and hospitality, ensuring consistent quality.
- Leading with passion: coaching, directing and building skills on all levels within your restaurant, driving your Fish to be better (or stranger!).
- Seeking out opportunities to drive growth, with great financial and operational planning & control.
- Building a strong community around your restaurant, welcoming all equally and making sure they leave the real world for a while in the time they spend at Sticks ‘n’ Sushi.
What you’ll bring to us:
- A track record of excellence as a General Manager, ideally in a high-volume, premium branded full table service restaurant.
- The adaptability of water, staying flexible and quickly responding to challenges and changes.
- Strong decision-making capabilities, problem-solving and keeping the positive energy flowing.
- A fiery spark that ignites the creativity of your team to make your restaurant something special in its own right.
How we will support your journey with us:
We want you to grow with us so you can keep learning, developing your skills and challenging your responsibilities (and your healthy risk-taking!). Our training is structured to both help you shine and create memories, in your role and beyond. All our Operations Managers were promoted from within and we are focused on our team's development and progression. We also have many opportunities in our Support Teams and across the UK and Europe, with new openings coming soon.
The benefits that go beyond the day to day:
Yes, we work hard. But we also laugh, learn and enjoy the ride. We want all our Strange Fish to be part of building something meaningful and to feel involved in making Sticks‘n’Sushi a little bit better every day. A place where everyone belongs and is represented. You’ll enjoy:
- Delicious, freshly cooked team meals every shift.
- 50% discount across all our restaurants, everywhere (yes, including drinks).
- A generous bonus scheme.
- Employee assistance and wellbeing support through Hospitality Action.
- Financial wellbeing support with early access to your salary if needed via Wagestream.
- Employee discounts across high street retailers and restaurants.
- Team events, unforgettable parties & annual awards.
General Manager employer: Sticks n Sushi
Sticks'n'Sushi is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Birmingham. With a strong focus on employee growth, we offer structured training and numerous opportunities for advancement within our expanding network across the UK and Europe. Our team enjoys a range of benefits, including generous discounts, delicious meals, and a supportive environment where every individual can thrive and contribute to creating memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sticks n Sushi. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sticks n Sushi
Don't be shy about reaching out to Sticks n Sushi directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sticks n Sushi and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sticks n Sushi
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
