At a Glance
- Tasks: Lead the Stadium Store team, ensuring top-notch customer service and driving sales.
- Company: Join Manchester City F.C. and be part of a passionate football community.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career growth.
- Other info: Be part of a winning team and help create memorable match-day experiences.
- Why this job: Combine your love for football with retail management in an exciting stadium setting.
- Qualifications: Retail management experience and a passion for football are essential.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Floor Manager in our Stadium Store! You will be supporting the Retail Manager and the Deputy Store Manager in running day-to-day Stadium Store operations, leading and motivating the team to deliver standout customer service, driving sales, and aiming to achieve targets. Ensuring the Stadium Store is always stocked and Match-day ready.
Your Mission
- Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager;
- Ensuring set KPI’s, seasonal and yearly budget objectives are met;
- Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control;
- Supporting the financial operations of the Store through successful management of controllable costs;
- Upholding the Company, Team/League values and standards;
- Ensuring Visual Merchandising and Operational Store standards are consistently met;
- Creating a rewarding and collaborative work environment in which employees are encouraged to grow;
- Recruiting a qualified team of customer service assistants;
- Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires;
- Providing feedback to store assistants in all areas of the business;
- Performing ‘Manager on Duty responsibilities’;
- Other occurring relevant activities and/or projects.
Your Talent
- You have experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear, footwear, or football-related products;
- A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win;
- A hands-on leader who energizes the team and leads by example on the shop floor;
- Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
- A natural communicator who builds trust and team spirit with both customers and colleagues;
- Excellent communication skills (Excellent standard of English speaking);
- Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
- Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance.
To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
Floor Manager Manchester City F.C. employer: stichd
At stichd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. As the Global Event Workforce Lead, you will not only play a pivotal role in the exhilarating world of Formula One but also benefit from extensive employee growth opportunities and a supportive environment that values your contributions. Join us in a location that celebrates high-energy events and fosters a sense of community among passionate individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager Manchester City F.C.
✨Join Local Manufacturing Groups
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✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like stichd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Floor Manager Manchester City F.C.
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to stichd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at stichd
✨Know Your Manufacturing Processes
Before you walk into the interview with stichd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like stichd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
