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For Companies At a Glance
- Tasks: Lead the Stadium Store team, ensuring top-notch customer service and driving sales.
- Company: Join Manchester City F.C. and be part of a passionate football community.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career growth.
- Why this job: Combine your love for football with retail management in an exciting stadium setting.
- Qualifications: Retail management experience and a passion for football are essential.
- Other info: Be part of a winning team and help create memorable match-day experiences.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Floor Manager in our Stadium Store! You will be supporting the Retail Manager and the Deputy Store Manager in running day-to-day Stadium Store operations, leading and motivating the team to deliver standout customer service, driving sales, and aiming to achieve targets. Ensuring the Stadium Store is always stocked and Match-day ready.
Your Mission
- Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager;
- Ensuring set KPI’s, seasonal and yearly budget objectives are met;
- Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control;
- Supporting the financial operations of the Store through successful management of controllable costs;
- Upholding the Company, Team/League values and standards;
- Ensuring Visual Merchandising and Operational Store standards are consistently met;
- Creating a rewarding and collaborative work environment in which employees are encouraged to grow;
- Recruiting a qualified team of customer service assistants;
- Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires;
- Providing feedback to store assistants in all areas of the business;
- Performing ‘Manager on Duty responsibilities’;
- Other occurring relevant activities and/or projects.
Your Talent
- You have experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear, footwear, or football-related products;
- A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win;
- A hands-on leader who energizes the team and leads by example on the shop floor;
- Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
- A natural communicator who builds trust and team spirit with both customers and colleagues;
- Excellent communication skills (Excellent standard of English speaking);
- Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
- Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance.
To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
Floor Manager Manchester City F.C. employer: stichd
Contact Detail:
stichd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager Manchester City F.C.
✨Tip Number 1
Get to know the company inside out! Research Manchester City F.C. and their retail operations. This way, when you walk into that interview, you can drop some knowledge bombs about their latest merchandise or match-day experiences. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the club. Building relationships can give you insider info and might even lead to a referral. Plus, it’s a great way to show your passion for football and retail!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific scenarios in the store, like managing a busy match-day or resolving customer complaints. Practising these responses will help you feel more confident and show off your leadership skills during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Floor Manager Manchester City F.C.
Some tips for your application 🫡
Show Your Passion for Football: Make sure to highlight your love for football in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the sport and the experience of our fans!
Tailor Your Experience: When detailing your previous roles, focus on your retail management or supervisory experience. We’re keen to see how your past achievements can translate into success at our Stadium Store.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at stichd
✨Know Your Football
Make sure you brush up on your football knowledge! Familiarise yourself with Manchester City F.C.'s recent performances, key players, and merchandise. This will show your passion for the sport and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you motivated your team or improved customer service. Be ready to discuss how you can bring that same energy to the Stadium Store.
✨Understand Retail Operations
Get a good grasp of retail management principles, especially around stock control, visual merchandising, and achieving sales targets. Be prepared to discuss how you would ensure the store is always match-day ready and meets KPI objectives.
✨Practice Your Communication
As a natural communicator, you’ll need to demonstrate your ability to build trust and rapport. Practice articulating your thoughts clearly and confidently, as well as how you would handle customer complaints or feedback with your team.