At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales at the Stadium Store.
- Company: Join STICHD, a family of experts partnering with iconic brands like Manchester City.
- Benefits: Enjoy competitive salary, flexible hours, team socials, and tailored training for your growth.
- Other info: Work in a supportive, fun environment with excellent career progression opportunities.
- Why this job: Be part of an exciting retail journey in a vibrant football culture.
- Qualifications: Retail management experience and a passion for football are essential.
With an exciting store expansion on the horizon, we're looking for two enthusiastic Floor Leads to join our team and help bring the next phase of our retail journey to life. You will be supporting the Retail Manager and the Deputy Store Manager in running day-to-day Stadium Store operations, leading and motivating the team to deliver standout customer service, driving sales, and aiming to achieve targets. Ensuring the Stadium Store is always stocked and Match-day ready.
We are after someone with Retail Management or Supervisory experience, a passion for football, retail, and the energy and leadership skills to make an impact!
Your Mission
- Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager;
- Ensuring set KPI’s, seasonal and yearly budget objectives are met;
- Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control;
- Supporting the financial operations of the Store through successful management of controllable costs;
- Upholding the Company, Team/League values and standards;
- Ensuring Visual Merchandising and Operational Store standards are consistently met;
- Creating a rewarding and collaborative work environment in which employees are encouraged to grow;
- Recruiting a qualified team of customer service assistants;
- Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires;
- Providing feedback to store assistants in all areas of the business;
- Performing ‘Manager on Duty responsibilities’;
- Other occurring relevant activities and/or projects.
Your Talent
- You have experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear, footwear, or football-related products;
- A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win;
- A hands-on leader who energizes the team and leads by example on the shop floor;
- Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
- A natural communicator who builds trust and team spirit with both customers and colleagues;
- Excellent communication skills (Excellent standard of English speaking);
- Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
- Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance.
To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
We Offer
- The role includes weekday and weekend shifts, flexibility on working hours is essential;
- This role offers a competitive base salary, reflecting your experience and contribution to the success of our store;
- Regular incentives, team socials, and recognition awards to celebrate your contributions;
- Tailored training programs designed to support your growth;
- Supportive, fun, and high-performing team culture that makes work rewarding.
About Us
We like to think of ourselves as a family of experts. We’re one STICHD. And that matters, because this one company does a lot. We partner with some of the world’s most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi’s to Formula 1 and Manchester City.
Why join us?
Because at STICHD, you get the best of both worlds. The buzz and exposure of working on a global scale with the world’s biggest brands. The freedom and flexibility to find your own passion and follow your own path. But most of all, because we care. We really care. About our brands and products. About each package and every fan’s experience. About one another.
We have some amazing people at STICHD. People with different backgrounds and skillsets, perspectives and personalities. Global leaders in their field who always stay curious, grounded and never stop learning.
Does this sound like it could be you? Click ‘apply’ and show us what you’ve got!
AQCUISITION AS A RESULT OF VACANIES IS NOT APPRECIATED.
STICHD provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at STICHD and PUMA, and we do not tolerate any form of harassment or discrimination.
At STICHD and PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability.
We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.
Floor Lead Manchester City F.C. - Stadium store employer: stichd
At STICHD, we pride ourselves on fostering a vibrant and inclusive work culture that champions teamwork and personal growth. As a Supervisor at our Manchester City F.C. Stadium store, you'll enjoy competitive pay, tailored training programmes, and the opportunity to lead a passionate team in a dynamic retail environment, all while being part of a global family that values every member's contribution. Join us to not only enhance your career but also to create unforgettable experiences for fans and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead Manchester City F.C. - Stadium store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like stichd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like stichd!
We think you need these skills to ace Floor Lead Manchester City F.C. - Stadium store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at stichd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at stichd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show stichd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at stichd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
