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- Tasks: Lead strategic accounts, ensuring top-notch customer service and program management.
- Company: Join STI, a key player in Defence, Aerospace, and Security sectors focused on UK growth.
- Benefits: Enjoy flexible working, 23 days holiday, early Friday finishes, and great training opportunities.
- Why this job: Be part of a dynamic team driving change in the UK's Defence Industrial Strategy.
- Qualifications: 10+ years in Strategic Account Management with expertise in Defence Electronics preferred.
- Other info: UK security clearance may be required for some roles.
The predicted salary is between 43200 - 72000 ÂŁ per year.
You will be a proven Strategic or Key Account Manager, possessing the highest skills and standards of programme management and delivery. Focused on absolute customer service, you will be highly adept at program ownership from PO confirmation, factory acceptance and through life support. Being self-motivated, driven, structured and possessing the highest levels of communication skills, the opportunity is here at STI as our new Strategic Account Manager.
STI’s Commercial function is now focused on growth. You’ll be joining a team that’s responding to the UK's revised Defence Industrial Strategy of “Made in the UK”. Our customers are principally the UK's Prime contractors in Defence, Aerospace and Security.
- Act as the focal point for the whole business to existing strategic and valued accounts.
- Complete program ownership of delivery schedule, meeting quality standards, and financial controls through award, initial program delivery and stretching the program for new additional awards at the highest achievable margin.
- Schedule and hold a mixture of Monthly and Quarterly Business Reviews (MBR/QBR’s) depending on size/scale of account and opportunity.
- Keep management fully aware of all account matters.
- Maintain complete coordination with Business Development and customer service teams/operations.
- Provide weekly status updates, milestone schedules and risk analysis summaries.
- Manage customer change requests and support proposals for schedule and cost-related impacts.
- Coordinate with supply chain and operations.
- Communicate program status, ongoing financial viability and identification of key issues to senior management.
- Maintain constantly updated forecast on all accounts using dedicated forecasting and CRM software tools.
- Sustain collaborative relationships with peers within the customer, strategic partners, suppliers and across the STI business.
- Directly advise on the price and margin build-up and recommend commercial contingencies.
- Alert on any potential risks.
- Manage all essential customer data and report all sales progress on a weekly basis; submit monthly report to Line Manager.
Minimum of 10 years of proven experience as a Strategic Account Manager in direct or related customers and B2B markets, particularly in Defence Electronics and Communication - Cyber (expert knowledge of CEM “contract electronic manufacturing” / PCBA / RF and Test is preferred).
Create and maintain comprehensive project documentation. Drive to create change and continuously improve program performance.
Qualification in Program Management or equivalent (PMP or CPM/other); qualifications to degree level in Electronics engineering/technical degree or extensive background with selling defence electronics.
We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. The ability to achieve UK security clearance may be required for some roles.
Strategic Account Manager (Remote) employer: Sti Limited
Contact Detail:
Sti Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager (Remote)
✨Tip Number 1
Familiarise yourself with the UK Defence Industrial Strategy and how it impacts the role of a Strategic Account Manager. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the Defence, Aerospace, and Security sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the challenges they face, which can be valuable during your application process.
✨Tip Number 3
Brush up on your programme management skills, especially in relation to customer service and financial controls. Being able to discuss specific methodologies or tools you've used in past roles can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with managing customer relationships and change requests. Be ready to provide examples of how you've successfully navigated complex situations, as this will showcase your problem-solving abilities and strategic thinking.
We think you need these skills to ace Strategic Account Manager (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Strategic Account Manager, particularly in Defence Electronics and Communication. Emphasise your programme management skills and any relevant qualifications like PMP or CPM.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of STI's focus on growth and the UK’s Defence Industrial Strategy. Share specific examples of how you've successfully managed accounts and delivered programmes in the past.
Showcase Communication Skills: Since strong communication is key for this role, include examples in your application that illustrate your ability to maintain relationships with customers and coordinate with various teams effectively.
Highlight Relevant Experience: Detail your experience in managing customer change requests and financial controls. Mention any tools you’ve used for forecasting and CRM, as well as your ability to provide status updates and risk analysis summaries.
How to prepare for a job interview at Sti Limited
✨Showcase Your Programme Management Skills
As a Strategic Account Manager, you'll need to demonstrate your expertise in programme management. Be prepared to discuss specific examples of how you've successfully managed projects from start to finish, including handling customer change requests and maintaining quality standards.
✨Emphasise Customer Service Excellence
Since the role focuses on absolute customer service, highlight your experience in building and sustaining collaborative relationships with clients. Share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond to meet their needs.
✨Prepare for Financial Discussions
You'll be responsible for managing financial controls and advising on pricing and margins. Brush up on your financial acumen and be ready to discuss how you've previously handled budget management, cost impacts, and risk analysis in your past roles.
✨Familiarise Yourself with Defence Industry Trends
Given the focus on the UK's Defence Industrial Strategy, it's crucial to stay informed about current trends and challenges in the defence sector. Research recent developments and be prepared to discuss how they might impact the role and the company’s strategic goals.
