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- Tasks: Lead a team to deliver top-notch customer service and operational performance.
- Company: Join a dynamic manufacturing site in Hook, Hampshire.
- Benefits: Enjoy 23 days holiday, flexible working, and professional development opportunities.
- Other info: Great career growth potential in a supportive and collaborative environment.
- Why this job: Step into a key leadership role and make a real impact on customer satisfaction.
- Qualifications: Experience in team leadership and customer relationship management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Driving Operational Excellence Through People, Performance and Partnership. Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12 month fixed term contract based at our manufacturing site in Hook, Hampshire.
The Customer Operations Value Stream Leader is a key role within the Operations department, responsible for leading and supporting a team of Customer Account Managers to deliver excellent service across a portfolio of customer accounts.
What you’ll be doing:
- Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance.
- Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement.
- Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction.
- Build strong relationships with key stakeholders, acting as a trusted partner and escalation point.
- Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities.
- Monitor operational performance metrics across the team and drive accountability for meeting KPIs.
- Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements.
- Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities.
- Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies.
This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.
If you feel you have the skills and experience to become our Customer Operations Value Stream Leader, we offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, Flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. We also pay for professional memberships on a case-by-case basis.
The ability to achieve UK security clearance will be required for this role. All applicants should have the Right to Work in the UK, as we are unable to offer sponsorship for this role.
Value Stream Leader (Customer Operations) - FTC in Hook employer: Sti Limited
Contact Detail:
Sti Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Value Stream Leader (Customer Operations) - FTC in Hook
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our team, so think about examples from your past that showcase your leadership and operational excellence.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in managing teams and driving performance, as these are key aspects of the Value Stream Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Value Stream Leader (Customer Operations) - FTC in Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Value Stream Leader role. Highlight your leadership experience, customer service achievements, and any operational excellence initiatives you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your approach to team motivation and performance management.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive operational performance and improve processes. Numbers and metrics can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Sti Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Customer Operations Value Stream Leader role. Familiarise yourself with operational excellence, team management, and customer relationship strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, conducted performance reviews, or resolved conflicts. This will demonstrate your capability to manage and inspire a team of Customer Account Managers.
✨Be Ready to Discuss Metrics
Since this role involves monitoring operational performance metrics, be prepared to discuss how you've used KPIs in previous roles. Bring examples of how you've identified inefficiencies and proposed solutions, as this will highlight your analytical skills and proactive approach.
✨Build Rapport with Interviewers
Remember, this role is all about partnership and collaboration. During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture, which will show that you value relationships and are keen to fit into their team.