At a Glance
- Tasks: Lead a team to deliver top-notch customer service and operational performance.
- Company: Join a dynamic manufacturing site in Hook, Hampshire.
- Benefits: Enjoy 23 days holiday, flexible working, and professional development opportunities.
- Other info: This is a 12-month fixed-term contract with excellent career growth potential.
- Why this job: Step into a key leadership role and make a real impact on customer satisfaction.
- Qualifications: Experience in people leadership and customer relationship management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Driving Operational Excellence Through People, Performance and Partnership. Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12 month fixed term contract based at our manufacturing site in Hook, Hampshire.
The Customer Operations Value Stream Leader is a key role within the Operations department, responsible for leading and supporting a team of Customer Account Managers to deliver excellent service across a portfolio of customer accounts.
What you’ll be doing:
- Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance.
- Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement.
- Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction.
- Build strong relationships with key stakeholders, acting as a trusted partner and escalation point.
- Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities.
- Monitor operational performance metrics across the team and drive accountability for meeting KPIs.
- Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements.
- Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities.
- Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies.
This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.
If you feel you have the skills and experience to become our Customer Operations Value Stream Leader, please click ‘apply’ today, we’d love to hear from you!
We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, Flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. We also pay for professional memberships on a case-by-case basis.
The ability to achieve UK security clearance will be required for this role. All applicants should have the Right to Work in the UK, as we are unable to offer sponsorship for this role.
Value Stream Leader (Customer Operations) - FTC in Hart employer: Sti Limited
Join a dynamic team at our manufacturing site in Hook, Hampshire, where we prioritise operational excellence and employee development. As a Value Stream Leader, you'll benefit from a supportive work culture that values flexibility, offers competitive holiday allowances, and invests in your professional growth through excellent training opportunities. With a focus on collaboration and innovation, this role provides a unique chance to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Value Stream Leader (Customer Operations) - FTC in Hart
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Sti Limited. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Sti Limited.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Sti Limited.
We think you need these skills to ace Value Stream Leader (Customer Operations) - FTC in Hart
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Sti Limited and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Sti Limited
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Sti Limited will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Sti Limited.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Sti Limited.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Sti Limited. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
