At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service and operational performance.
- Company: Dynamic manufacturing site in Hook, Hampshire with a focus on operational excellence.
- Benefits: 23 days holiday plus Bank Holidays, competitive salary, and professional development opportunities.
- Other info: 12-month fixed term contract with opportunities for process improvement and cross-functional collaboration.
- Why this job: Step into a key leadership role and make a real impact on customer operations.
- Qualifications: Experience in team leadership and strong customer relationship management skills.
The predicted salary is between 40000 - 50000 € per year.
Driving Operational Excellence Through People, Performance and Partnership. Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12 month fixed term contract based at our manufacturing site in Hook, Hampshire.
The Customer Operations Value Stream Leader is a key role within the Operations department, responsible for leading and supporting a team of Customer Account Managers to deliver excellent service across a portfolio of customer accounts.
What you’ll be doing:
- Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance.
- Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement.
- Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction.
- Build strong relationships with key stakeholders, acting as a trusted partner and escalation point.
- Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities.
- Monitor operational performance metrics across the team and drive accountability for meeting KPIs.
- Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements.
- Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities.
- Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies.
This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.
If you feel you have the skills and experience to become our Customer Operations Value Stream Leader, we offer 23 days holiday (plus Bank Holidays).
Value Stream Leader (Customer Operations) - FTC in Hampshire employer: Sti Limited
Join a dynamic team at our Hook, Hampshire manufacturing site, where we prioritise operational excellence and employee development. As a Value Stream Leader, you'll benefit from a supportive work culture that encourages collaboration and innovation, alongside opportunities for personal growth through regular performance reviews and training. With competitive benefits including 23 days of holiday plus Bank Holidays, this role offers a meaningful chance to make a significant impact in customer operations.
StudySmarter Expert Advice🤫
We think this is how you could land Value Stream Leader (Customer Operations) - FTC in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the role, but also in how you can contribute to their mission of operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved performance. We want to hear about your successes and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the position.
We think you need these skills to ace Value Stream Leader (Customer Operations) - FTC in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Value Stream Leader role. Highlight your leadership experience, customer service achievements, and any operational excellence initiatives you've been part of.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, or built strong relationships with stakeholders in previous positions.
Showcase Your Metrics:When discussing your past roles, include quantifiable results. Whether it’s improving KPIs or enhancing customer satisfaction, numbers speak volumes and show us your impact in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sti Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Operations Value Stream Leader inside out. Familiarise yourself with operational excellence, team management, and customer relationship strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, conducted performance reviews, or resolved conflicts. This will demonstrate your capability to manage and inspire a team of Customer Account Managers.
✨Be Ready to Discuss Metrics
Since this role involves monitoring operational performance metrics, be prepared to discuss how you've used KPIs in previous roles. Bring examples of how you've identified inefficiencies and proposed solutions, as this shows your analytical skills and commitment to continuous improvement.
✨Build Rapport with Interviewers
Remember, this role is all about building strong relationships. During the interview, engage with your interviewers, ask insightful questions, and show that you can be a trusted partner. This will not only make you memorable but also highlight your interpersonal skills.
