At a Glance
- Tasks: Lead a team to deliver top-notch customer service and operational performance.
- Company: Join a dynamic manufacturing site in Hook, Hampshire.
- Benefits: Enjoy 23 days holiday plus Bank Holidays and a supportive work environment.
- Other info: Great opportunity for professional growth and cross-functional collaboration.
- Why this job: Step into a key leadership role and make a real impact on customer satisfaction.
- Qualifications: Proven leadership skills and experience in customer operations.
The predicted salary is between 45000 - 55000 € per year.
Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12-month fixed-term contract based at our manufacturing site in Hook, Hampshire.
Responsibilities
- Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance.
- Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement.
- Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction.
- Build strong relationships with key stakeholders, acting as a trusted partner and escalation point.
- Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities.
- Monitor operational performance metrics across the team and drive accountability for meeting KPIs.
- Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements.
- Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities.
- Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies.
This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.
If you feel you have the skills and experience to become our Customer Operations Value Stream Leader, we'd love to hear from you!
Benefits
- 23 days holiday (plus Bank Holidays)
Customer Operations Value Stream Leader in Hampshire employer: Sti Limited
Join our dynamic team in Hook, Hampshire, where we prioritise employee growth and a collaborative work culture. As a Customer Operations Value Stream Leader, you'll benefit from a supportive environment that encourages innovation and accountability, alongside competitive benefits such as 23 days of holiday plus Bank Holidays. We are committed to fostering strong relationships and providing opportunities for professional development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Value Stream Leader in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to their goals, especially in customer operations. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience in leading teams and managing customer accounts.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Operations Value Stream Leader position.
We think you need these skills to ace Customer Operations Value Stream Leader in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Operations Value Stream Leader role. Highlight your leadership experience and any relevant achievements in customer service and operational performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams, improved processes, or built strong relationships with stakeholders in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you identified inefficiencies and proposed solutions. We love candidates who can think critically and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as our Customer Operations Value Stream Leader.
How to prepare for a job interview at Sti Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Customer Operations Value Stream Leader role. Brush up on customer account management, operational performance metrics, and how to build strong relationships with stakeholders. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, conducted performance reviews, or resolved conflicts. This will demonstrate your ability to manage and inspire a team effectively.
✨Be Ready to Discuss Process Improvements
Since the role involves identifying inefficiencies and proposing solutions, come prepared with examples of process improvements you've implemented before. Highlight your analytical skills and how you’ve driven accountability for meeting KPIs in previous roles.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company culture, team dynamics, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
