At a Glance
- Tasks: Lead a team to deliver top-notch customer service and operational performance.
- Company: Join a dynamic manufacturing site in Hook, Hampshire.
- Benefits: Enjoy 23 days holiday, flexible working, and excellent training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Step into a key leadership role and make a real impact on customer satisfaction.
- Qualifications: Proven leadership skills and experience in customer relationship management.
The predicted salary is between 45000 - 55000 € per year.
Due to maternity cover, this is a fantastic opportunity to step into a key leadership role as a Customer Operations Value Stream Leader. This role is a 12-month fixed-term contract based at our manufacturing site in Hook, Hampshire.
Responsibilities
- Manage, lead, and motivate a team of Customer Account Managers to consistently deliver high levels of service and operational performance.
- Conduct regular 1-1s, performance reviews, and team meetings to maintain focus, alignment, and engagement.
- Take full ownership of customer accounts where required, ensuring service excellence, account growth and long-term satisfaction.
- Build strong relationships with key stakeholders, acting as a trusted partner and escalation point.
- Provide cover for the Senior MPS Planner as needed, ensuring ongoing planning and scheduling activities.
- Monitor operational performance metrics across the team and drive accountability for meeting KPIs.
- Identify process inefficiencies, service gaps and system limitations; propose solutions and support implementation of approved improvements.
- Work closely with the Finance team to resolve customer invoice issues, credit issues, and support revenue assurance activities.
- Partner with the Commercial team with participation in gate reviews, providing operational insight to support customer acquisition, onboarding and retention strategies.
This role combines people leadership, operational coordination, and customer relationship management, while also supporting cross-functional collaboration and process improvement initiatives.
If you feel you have the skills and experience to become our Customer Operations Value Stream Leader, we'd love to hear from you!
Benefits
- 23 days holiday (plus Bank Holidays & Flex Days)
- Early finish on a Friday
- Flexible working opportunities
- Company pension scheme
- Health cash back scheme
- A range of discounts
- Excellent training and development opportunities
- We also pay for professional memberships on a case‑by‑case basis.
Customer Operations Value Stream Leader employer: Sti Limited
Join our dynamic team in Hook, Hampshire, where we prioritise employee growth and a collaborative work culture. As a Customer Operations Value Stream Leader, you'll benefit from flexible working arrangements, generous holiday allowances, and comprehensive training opportunities, all while leading a motivated team to achieve service excellence. Our commitment to professional development and employee well-being makes us an exceptional employer for those seeking a rewarding career in customer operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Value Stream Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so think about examples that showcase your leadership and customer service skills.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind and show us you’re genuinely keen on joining the team.
We think you need these skills to ace Customer Operations Value Stream Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Operations Value Stream Leader role. Highlight your leadership experience and any relevant achievements in customer service and operational performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, or built strong relationships with stakeholders in the past.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing how you've identified inefficiencies and implemented solutions. We love candidates who can think critically and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sti Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Operations Value Stream Leader. Familiarise yourself with key responsibilities like managing teams, driving performance metrics, and building stakeholder relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you've conducted performance reviews or resolved conflicts. This will demonstrate your ability to lead and engage a team effectively, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle a service gap or inefficiency in operations. Prepare a few examples of challenges you've faced and how you proposed solutions, as this will highlight your proactive approach.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. Engaging with the interviewers not only shows your interest but also helps you determine if the company is the right fit for you.
