At a Glance
- Tasks: Support contractors and clients while driving continuous improvement in a fast-paced environment.
- Company: Join a dynamic team focused on exceptional customer service and collaboration.
- Benefits: Equitable processes, supportive culture, and opportunities for personal growth.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact by enhancing customer experiences and streamlining processes.
- Qualifications: Strong customer service skills and ability to multitask in a busy setting.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about delivering exceptional customer service, solving problems, and working in a fast-paced, collaborative environment? We’re looking for a Service Now Specialist to join our Operations team and play a key role in supporting our contractors, clients, and consultants.
About the Role
As a Service Now Specialist, you’ll provide day-to-day support across business transactions while acting as a central point of contact between the business and internal resolver teams. You’ll deliver a “right first time” approach, drive continuous improvement, and help enable the growth and success of our sales teams. You’ll also partner closely with high-performing “Top Biller” sales consultants, helping streamline processes and minimise administrative burden so they can focus on what they do best.
Key Responsibilities
- Manage a portfolio of sales consultants and support their contractors (“ambassadors”)
- Oversee contractor timesheets, extensions, and new placements
- Provide internal and external query support via service desk and key stakeholders
- Investigate, track, and resolve customer issues within SLA timelines
- Deliver proactive updates and maintain strong client relationships
- Identify trends and opportunities to improve processes and customer experience
- Collaborate with cross-functional teams to ensure timely resolution of queries
- Maintain knowledge bases and contribute to self-service improvements
What We’re Looking For
- Strong customer service mindset with a passion for delivering exceptional experiences
- Excellent communication and relationship-building skills
- Ability to prioritise, multitask, and work in a fast-paced environment
- Analytical thinker with strong problem-solving skills
- Highly organised with attention to detail
- Experience in payroll, onboarding, or service desk environments is an advantage
- Comfortable working both independently and as part of a team
What we stand for
We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.
Service Now Specialist employer: SThree
Join a dynamic and inclusive team as a Service Now Specialist, where your passion for exceptional customer service will be valued and nurtured. Our collaborative work culture fosters continuous improvement and offers ample opportunities for professional growth, all while you support our high-performing sales consultants in a fast-paced environment. Located in a vibrant area, we prioritise employee well-being and ensure that everyone feels connected and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so think about examples from your past that showcase your customer service skills and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experiences, the better you'll come across during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Service Now Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Now Specialist. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Operations team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional customer service and problem-solving. Let us know why you’re excited about this role and how you can contribute to our collaborative environment.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love analytical thinkers who can identify trends and improve processes, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at SThree
✨Know Your Service Now Inside Out
Make sure you brush up on your Service Now knowledge before the interview. Familiarise yourself with its features and functionalities, especially those related to customer service and issue resolution. This will show that you're not just passionate about the role but also well-prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you solved problems or improved processes. This will help demonstrate your strong customer service mindset and ability to build relationships, which are key for this role.
✨Be Ready to Discuss Process Improvements
Since the role involves identifying trends and opportunities for improvement, come prepared with ideas or examples of how you've streamlined processes in previous roles. This shows that you’re proactive and can contribute to continuous improvement right from the start.
✨Practice Your Communication Skills
As a Service Now Specialist, you'll need excellent communication skills. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions confidently.
