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- Tasks: Lead service delivery and partner with customers to achieve their goals.
- Company: Dynamic global organisation focused on customer success.
- Benefits: Hybrid working, competitive pension, private healthcare, and generous holiday allowance.
- Other info: Clear career development opportunities and flexibility in work.
- Why this job: Shape service delivery and strengthen customer relationships in a fast-paced environment.
- Qualifications: Experience in customer-facing service delivery or consulting roles.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Are you someone who enjoys working alongside customers as a trusted partner, helping them achieve outcomes rather than just deliverables? If you bring credibility, structure, and calm ownership to complex service environments, this could be a great next step.
We’re looking for a Senior Service Delivery Manager to lead service delivery across key Project Services customers, ensuring consistency, quality, and long‑term value. In this role, you’ll work closely with customers and internal partners to ensure services are well‑defined, well‑governed, and well‑delivered. You’ll take a consultative approach — understanding customer objectives, shaping service expectations, and ensuring delivery aligns to agreed outcomes.
- Owning end‑to‑end service delivery across customer engagements
- Acting as a senior point of contact for service reviews, risks, and escalations
- Partnering with customers to define service levels, delivery approach, and success measures
- Working collaboratively with Sales, Customer Success, PMO, Finance, and Commercial teams to ensure joined‑up delivery
Experience in a customer‑facing service delivery or consulting‑style role is required, along with experience within recruitment services or similarly fast‑paced, client‑driven environments.
Hybrid working with flexibility built in. Competitive pension contribution, private healthcare and wellbeing support, generous holiday allowance, and clear scope to influence service delivery and develop your career in a global organisation.
Please note this is a Recruitment Service Delivery Manager. NOT IT. You will be in charge of staffing solutions and outcomes-based projects related to staffing and recruitment.
This is a role for someone who wants to add value through partnership, not just process — shaping how services are delivered, strengthening customer relationships, and supporting sustainable growth.
Senior Service Delivery Manager (w/m/d) employer: SThree
Contact Detail:
SThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (w/m/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the recruitment and service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising your consultative approach. Think about how you can demonstrate your ability to understand customer objectives and shape service expectations. Role-play with a friend or use mock interview platforms to get comfortable.
✨Tip Number 3
Showcase your experience in customer-facing roles. When you get the chance to chat with potential employers, highlight specific examples of how you've added value through partnership and shaped service delivery in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make that connection!
We think you need these skills to ace Senior Service Delivery Manager (w/m/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Delivery Manager role. Highlight your experience in customer-facing environments and how you've successfully partnered with clients to achieve their goals.
Showcase Your Consultative Approach: In your application, emphasise your consultative skills. Share examples of how you've shaped service expectations and aligned delivery with customer objectives. This will show us that you understand the importance of partnership in service delivery.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SThree
✨Understand the Customer-Centric Approach
Make sure you grasp the importance of being a trusted partner to customers. Prepare examples from your past experiences where you've successfully collaborated with clients to achieve their goals, rather than just focusing on deliverables.
✨Showcase Your Consultative Skills
Be ready to discuss how you've shaped service expectations and aligned delivery with customer objectives. Think of specific instances where your consultative approach made a significant impact on service delivery.
✨Highlight Your Experience in Fast-Paced Environments
Since this role is within recruitment services, share your experiences in similar fast-paced, client-driven settings. Emphasise how you managed complexities and maintained quality under pressure.
✨Demonstrate Collaborative Spirit
Prepare to talk about how you've worked with various teams like Sales, Customer Success, and Finance. Highlight your ability to ensure joined-up delivery and how that has led to successful outcomes in previous roles.