At a Glance
- Tasks: Lead strategic customer engagements and ensure high-quality service delivery in recruitment.
- Company: Dynamic recruitment organisation focused on meaningful outcomes and client partnerships.
- Benefits: Flexible hybrid working, private healthcare, generous leave, and clear career progression.
- Other info: Opportunity to grow within a global organisation and influence senior stakeholders.
- Why this job: Make a real impact by shaping delivery and driving continuous improvement in service quality.
- Qualifications: Experience in service delivery, consulting, or client partnership within recruitment.
The predicted salary is between 50000 - 65000 £ per year.
Are you a relationship‑led service delivery professional who thrives on partnering with customers to achieve meaningful outcomes—not just deliverables? We’re looking for a Service Delivery Manager to lead strategic customer engagements across our Project Services (SoW) offering within a recruitment environment—ensuring high‑quality, consistent service delivery that drives long‑term value.
In this role, you’ll act as a trusted partner to customers, shaping how services are defined, governed, and delivered. Taking a consultative, hands‑on approach, you’ll work closely with clients to understand project requirements, define scope, and ensure delivery aligns to agreed outcomes. You’ll be embedded in a recruitment business with a Project Services / Statement of Work (SoW) offering, playing a key role in bridging client needs with structured, outcome‑based delivery.
What You’ll Be Responsible For
- Owning end‑to‑end service delivery across key customer engagements
- Acting as a senior escalation point for service reviews, risks, and issues
- Leading client discovery sessions to understand project requirements and shape delivery approaches
- Defining clear deliverables, milestones, and acceptance criteria for project‑based work
- Partnering with customers to agree service levels, success measures, and outcomes
- Providing input into Statements of Work (SoWs), proposals, and delivery plans
- Monitoring delivery against agreed scope, with ongoing tracking, reporting, and governance
- Collaborating with Sales, Customer Success, PMO, Finance, and Commercial teams to ensure seamless, joined‑up delivery
- Driving continuous improvement in service quality and customer experience
What We’re Looking For
- Experience in a customer‑facing service delivery, consulting, or client partnership role
- Background working within a recruitment/staffing organisation with a Project Services or SoW offering
- Strong understanding of SoW‑based delivery models and outcome‑based services
- Proven ability to run discovery sessions and translate client needs into structured delivery plans
- Experience defining deliverables, scope, and acceptance criteria for project work
- Comfortable managing ongoing performance tracking and reporting against agreed scope
- Strong stakeholder management skills, with the ability to influence at a senior level
- Ability to balance structure with flexibility in fast‑paced, client‑driven environments
Note: This is a Recruitment Service Delivery role (staffing solutions and project‑based recruitment services), not an IT Service Delivery position.
What You’ll Receive
- Flexible hybrid working (London, Manchester, Birmingham, Leeds)
- Private healthcare and wellbeing support
- Generous annual leave
- Opportunity to shape and mature a growing Project Services / SoW offering
- Clear career progression within a global organisation
This is an opportunity to go beyond process and truly add value through partnership—leading discovery, shaping delivery, and ensuring recruitment‑led project services are delivered with clarity, structure, and measurable outcomes.
Senior Service Delivery Lead – SoW & Recruitment employer: SThree
As a Senior Service Delivery Lead within our dynamic recruitment environment, you will thrive in a culture that prioritises meaningful partnerships and high-quality service delivery. With flexible hybrid working options across major UK cities, private healthcare, and clear pathways for career progression, we empower our employees to shape the future of our Project Services offering while enjoying a supportive and collaborative work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Lead – SoW & Recruitment
✨Tip Number 1
Network like a pro! Get out there and connect with people in the recruitment and service delivery space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want you to showcase your experience in service delivery and client partnerships. Think of specific examples where you’ve made a difference and be ready to discuss how you can bring that same value to our team.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, take the time to research the company and its culture. Tailor your approach when reaching out to us, showing that you understand our mission and how you can contribute to our success.
✨Tip Number 4
Follow up after your application or interview. A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to being a part of our team!
We think you need these skills to ace Senior Service Delivery Lead – SoW & Recruitment
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and recruitment. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Relationship Skills:Since this role is all about building partnerships, let us know about your experience in managing client relationships. Share specific examples of how you’ve successfully collaborated with customers to achieve meaningful outcomes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SThree
✨Know Your SoW Inside Out
Make sure you understand the Statement of Work (SoW) models and how they apply to service delivery. Be ready to discuss specific examples from your past experiences where you've successfully managed SoW-based projects, as this will show your expertise in the area.
✨Showcase Your Relationship Skills
Since this role is all about building strong partnerships with clients, prepare to share stories that highlight your relationship management skills. Think of times when you’ve turned a challenging client situation into a success through effective communication and collaboration.
✨Prepare for Discovery Sessions
Brush up on how to run effective discovery sessions. Be prepared to explain your approach to understanding client needs and translating them into structured delivery plans. This will demonstrate your consultative style and ability to align services with client expectations.
✨Highlight Continuous Improvement Initiatives
Think about ways you've driven continuous improvement in service quality or customer experience in previous roles. Be ready to discuss specific metrics or outcomes that resulted from your initiatives, as this will show your commitment to delivering long-term value.
