At a Glance
- Tasks: Manage service delivery and build strong relationships with customers and teams.
- Company: SThree, a global STEM workforce consultancy with a collaborative culture.
- Benefits: Performance bonuses, healthcare support, career development, and hybrid working.
- Other info: Work with global customers and enjoy a fast-paced, supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer operations.
- Qualifications: 2+ years in service delivery or customer-facing roles, strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Service Delivery Manager – Customer Operations
As a Service Delivery Manager at SThree, you will support the delivery of our recruitment project solutions and Statement of Work (SOW) services.
Your role will involve working closely with customers, sales, customer success and project teams to ensure recruitment services are delivered effectively and service levels are exceeded.
Key Responsibilities
- Manage service delivery across a portfolio of customer accounts, ensuring agreed service levels are achieved.
- Build strong relationships with customers and internal stakeholders to drive successful outcomes.
- Support service reviews, reporting, risk management and customer communication.
- Act as an escalation point for service‑related issues and collaborate to resolve them.
- Create and manage Statements of Work and associated documentation.
- Collaborate with Customer Success, Sales, PMO, Commercial and Operations teams to deliver an exceptional customer experience.
- Identify opportunities for process improvements and enhanced service delivery.
- Support onboarding, off‑boarding and resource planning across customer engagements.
Qualifications and Experience
- Around 2+ years’ experience in a Service Delivery, Customer Success, Account Management or similar customer‑facing role.
- Exposure to Statement of Work (SOW) based services or project‑based engagements is advantageous.
- Strong stakeholder management and relationship‑building skills.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities and customer needs simultaneously.
- A proactive, solutions‑focused mindset with a passion for delivering great customer outcomes.
- Experience working in a fast‑paced, collaborative environment.
Benefits
- Performance bonus scheme
- Healthcare and wellbeing support
- Structured career development programmes
- Hybrid working environment
- Opportunity to work with global customers and stakeholders
- Equal Opportunity Employer Statement
SThree is a global STEM workforce consultancy that welcomes applications from everyone.
If you require assistance or reasonable adjustments in submitting your application and throughout the hiring process, please let us know and we will be happy to help.
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StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SThree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SThree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SThree:Your cover letter is your chance to shine! Tell us why you want to work at SThree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SThree!
How to prepare for a job interview at SThree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
