At a Glance
- Tasks: Manage data and processes in a supportive role without cold calling.
- Company: Join a world-leading global organisation with a focus on operations.
- Benefits: Enjoy remote work, employee discounts, and health benefits.
- Other info: Full training provided and real opportunities for career progression.
- Why this job: Launch your career in a stable office environment with flexible hours.
- Qualifications: Strong written and verbal communication skills; no prior office experience needed.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to leave Retail or Hospitality for a stable office career? Do you want a professional job, but prefer late starts or evening shifts? We are looking for detail-oriented individuals to join a world-leading global organization as Service Support Specialist. This is NOT a call centre role. You will be working "behind the scenes" in a central support team, managing data, processes, and emails—no cold calling or constant phone work involved.
The Role & Your Future
We provide full training. We don't expect you to know our systems (ServiceNow/SharePoint) on day one; You will gain highly transferable skills in global operations, compliance, and data management.
- Data & Process Management: accurately validating operational data and ensuring compliance.
- Business Support: Acting as the email point of contact for internal teams and contractors. Managing the administrative lifecycle of contractors (paperwork, extensions, and offboarding).
What We Are Looking For:
- You don't need previous office experience.
- Communication: You have strong written English (for emails) and clear verbal communication.
- Tech Savvy: You are comfortable learning new software and using computers.
- Career Progression: Real opportunities to move up within a global business.
- A permanent role with consistent hours.
Next Steps
If you are ready to launch your career in Operations and Administration, please apply with your CV. We are interviewing immediately!
- Company events
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home
Are you open to working afternoon/evening hours remotely? This role is remote, however we require candidates to live within commuting distance of Glasgow City Centre and attend an in-person training period for 6 weeks, are you able to do this?
Service Support Specialist (Permanent) in Glasgow employer: SThree
Join a world-leading global organisation as a Service Support Specialist, where you can transition from Retail or Hospitality into a stable office career with flexible hours. Enjoy a supportive work culture that prioritises employee growth through comprehensive training and real opportunities for advancement, all while benefiting from a range of perks including health programmes, employee discounts, and the option to work from home. With a focus on compliance and data management, this role offers a meaningful career path in a dynamic environment located conveniently near Glasgow City Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Specialist (Permanent) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SThree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SThree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Specialist (Permanent) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SThree:Your cover letter is your chance to shine! Tell us why you want to work at SThree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SThree!
How to prepare for a job interview at SThree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
