At a Glance
- Tasks: Support contractors and clients while driving continuous improvement in a fast-paced environment.
- Company: Join a dynamic team focused on exceptional customer service and collaboration.
- Benefits: Equitable processes, supportive culture, and opportunities for personal growth.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact by enhancing customer experiences and streamlining processes.
- Qualifications: Strong customer service skills and experience in payroll or service desk environments.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about delivering exceptional customer service, solving problems, and working in a fast-paced, collaborative environment? We’re looking for a Service Now Specialist to join our Operations team and play a key role in supporting our contractors, clients, and consultants.
As a Service Now Specialist, you’ll provide day-to-day support across business transactions while acting as a central point of contact between the business and internal resolver teams. You’ll deliver a “right first time” approach, drive continuous improvement, and help enable the growth and success of our sales teams.
You’ll also partner closely with high-performing “Top Biller” sales consultants, helping streamline processes and minimise administrative burden so they can focus on what they do best.
- Manage a portfolio of sales consultants and support their contractors (“ambassadors”).
- Oversee contractor timesheets, extensions, and new placements.
- Provide internal and external query support via service desk and key stakeholders.
- Identify trends and opportunities to improve processes and customer experience.
- Maintain knowledge bases and contribute to self-service improvements.
Strong customer service mindset with a passion for delivering exceptional experiences.
Excellent communication and relationship-building skills.
Experience in payroll, onboarding, or service desk environments is an advantage.
We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.
Service Now Specialist in Glasgow employer: SThree
Join a dynamic and inclusive team as a Service Now Specialist, where your passion for exceptional customer service will be valued and nurtured. Our collaborative work culture fosters continuous improvement and offers ample opportunities for professional growth, all while supporting our dedicated sales consultants in a fast-paced environment. Located in a vibrant area, we prioritise employee well-being and ensure that everyone feels connected and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your passion for exceptional customer service during interviews. Share specific examples of how you've gone above and beyond in previous roles to impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Now Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Now Specialist. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Operations team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional customer service and problem-solving. Let us know why you’re excited about this role and how you can contribute to our collaborative environment.
Showcase Relevant Experience:If you've got experience in payroll, onboarding, or service desk environments, make sure to highlight it! We love seeing candidates who can demonstrate their ability to manage queries and support teams effectively.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at SThree
✨Know Your Service Now Inside Out
Make sure you brush up on your Service Now knowledge before the interview. Familiarise yourself with its features and functionalities, especially those related to customer service and support. This will show that you're not just passionate about the role but also well-prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you solved problems or improved processes. This will help demonstrate your strong customer service mindset and ability to build relationships, which are key for this role.
✨Be Ready to Discuss Process Improvements
Since the role involves identifying trends and opportunities for improvement, come prepared with ideas or examples of how you've streamlined processes in previous positions. This shows that you’re proactive and can contribute to the continuous improvement culture they value.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
