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- Tasks: Ensure accurate placements and compliance while supporting sales teams and enhancing customer experience.
- Company: Join SThree, a global leader in STEM workforce consultancy with a vibrant office in Glasgow.
- Benefits: Enjoy flexible working, generous holiday allowance, private healthcare, and performance bonuses.
- Other info: Embrace a culture of equity, belonging, and continuous improvement in a dynamic environment.
- Why this job: Be a key player in driving innovation and service excellence in the STEM sector.
- Qualifications: Experience in customer service or onboarding, with a focus on quality and relationship building.
The predicted salary is between 30000 - 40000 £ per year.
SThree are pleased to announce we’re recruiting for a talented Placement Quality and Compliance Specialist to join our team based in our fantastic office space located in Glasgow on a full-time basis. As a Placement Quality & Compliance Specialist, you’ll be the gatekeeper of right-first-time placements—ensuring data accuracy and compliance from submission through to client invoicing. This role is central to our order-to-cash journey, and you’ll be instrumental in maintaining smooth operations, supporting our sales teams, and enhancing the overall customer experience.
Validate placement data and compliance checkpoints before approval.
- Communicate gaps to sales teams to minimise impact on clients and contractors.
- Provide weekly placement updates to Business Managers.
- Liaise with Legal to manage contract amendments using workflow systems.
- Respond to queries and complaints with professionalism and urgency.
- Champion service excellence and continuous improvement.
Proven experience in customer service, onboarding, or payroll support.
A commitment to delivering high-quality service and building strong relationships.
The choice to work flexibly from home and the office, in line with our hybrid working principles.
- Bonus linked to company and personal performance.
- Generous 28 days holiday allowance, plus public holidays.
- Annual leave purchase scheme.
- Five days paid Caregiver/Dependant leave per annum.
- Five paid days off per year for volunteering.
- Private healthcare, discounted dental insurance and health care cashback scheme.
- Opportunity to participate in the company share scheme.
- Access to a range of retail discounts and savings.
We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.
Regulatory Affairs & Quality Specialist in Glasgow employer: SThree
Contact Detail:
SThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Affairs & Quality Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Regulatory Affairs & Quality Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Placement Quality & Compliance Specialist role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your commitment to service excellence and continuous improvement.
Showcase Your Attention to Detail: As a gatekeeper of right-first-time placements, attention to detail is key. In your application, provide examples of how you've ensured data accuracy and compliance in previous roles. We love candidates who can demonstrate this skill!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at SThree
✨Know Your Stuff
Make sure you understand the role of a Placement Quality and Compliance Specialist inside out. Familiarise yourself with the order-to-cash journey and how data accuracy impacts client relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves responding to queries and complaints, be ready to share examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations and maintained professionalism, as this will demonstrate your ability to champion service excellence.
✨Prepare for Compliance Questions
Expect questions about compliance and quality assurance. Brush up on relevant regulations and best practices in the industry. Being able to discuss how you would validate placement data and manage contract amendments will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for managing compliance, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.