At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Join a dynamic technology team in Glasgow with a focus on collaboration.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and occasional travel to other UK offices.
- Why this job: Make a real impact by enhancing user experience and improving IT services.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies preferred.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a passionate IT Service Desk Engineer - 12 MONTH FTC to join our Technology team in Glasgow and play a key role in delivering exceptional support across our organisation. If you’re customer-focused, thrive in a fast-paced environment, and enjoy solving technical challenges—this could be the perfect opportunity for you!
About the Role
As an IT Service Desk Engineer, you’ll provide 1st and 2nd line support across a wide range of IT services and infrastructure. You’ll take ownership of incidents end-to-end, ensuring users receive efficient and effective support while maintaining a high professional standard. This is a hands‑on role, combining remote troubleshooting with on‑site support in Glasgow, plus occasional travel to other UK offices.
What You’ll Be Doing
- Deliver 1st & 2nd line support across IT systems and services
- Manage incidents from initial logging through to resolution
- Troubleshoot hardware, software, AV, telephony & conferencing issues
- Support laptops, peripherals, and user provisioning processes
- Collaborate with 3rd line teams and external vendors when needed
- Maintain accurate documentation and contribute to knowledge base improvements
- Monitor systems, resolve alerts, and ensure smooth IT operations
- Support office IT projects, upgrades, and asset management processes
What We’re Looking For
Experience & Knowledge
- Strong experience in a corporate IT support environment
- Expertise in Microsoft technologies (O365, Teams, operating systems)
- Familiarity with device management tools such as Intune
- Understanding of networking, telephony, and AV systems
- Experience supporting end users and managing knowledge documentation
Key Skills
- Excellent communication and stakeholder management
- Strong problem‑solving and structured troubleshooting approach
- Ability to manage multiple priorities effectively
- High attention to detail with a proactive mindset
Bonus Skills (Nice to Have)
- Exposure to Microsoft Power Platform
Qualifications
- Degree in a technology‑related field (preferred)
You’ll be part of a collaborative Service Delivery team where your input is valued, and you’ll have the opportunity to:
- Work across a broad and varied technology landscape
- Contribute to continuous improvement of IT services
- Develop your technical and customer‑facing skills
- Play a key role in shaping user experience across the business
Location
Glasgow. Some flexibility required, including occasional travel to UK offices.
IT Service Desk Engineer - FTC in Glasgow employer: SThree
Join our dynamic Technology team in Glasgow as an IT Service Desk Engineer, where you'll be part of a collaborative environment that values your contributions and fosters professional growth. With a focus on continuous improvement and a diverse technology landscape, we offer a supportive work culture that encourages skill development and provides opportunities for meaningful impact across the organisation. Enjoy the benefits of working in a fast-paced setting while delivering exceptional support to our users, all within a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer - FTC in Glasgow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at SThree that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Engineer - FTC in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at SThree, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at SThree can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at SThree will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at SThree
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at SThree. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at SThree.
