At a Glance
- Tasks: Drive process improvements and resolve complex issues in a dynamic team environment.
- Company: Join a collaborative global team focused on operational excellence.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Fast-paced role with opportunities for continuous improvement and career growth.
- Why this job: Enhance stakeholder experiences while minimising financial risk and improving business performance.
- Qualifications: Experience in operations or dispute resolution with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a problem solver with a passion for operational excellence, dispute resolution, and delivering outstanding stakeholder experiences?
- We're looking for a
- Global Operations Resolution Specialist to join our
Placement, Quality & Compliance (PQC) team in Glasgow.
This is a fantastic opportunity for someone who thrives on driving process improvements, resolving complex issues, and collaborating across multiple teams to deliver exceptional business outcomes.
About the Role
As a Global Operations Resolution Specialist, you'll play a critical role in ensuring billing accuracy, effective dispute resolution, and strong purchase order governance.
Acting as a key link between Operations, Credit Control, Finance, and clients, you'll help minimise financial risk, support timely cash collection, and drive continuous improvement across the function.
- What You'll Be Doing
- Purchase Order Management
- Own and manage PO governance across assigned accounts
- Resolve issues relating to missing, incorrect, or expired purchase orders
- Partner with clients and internal teams to improve PO accuracy and reduce billing delays
- Monitor and drive PO compliance
- Dispute Resolution
- Lead the end-to-end resolution of invoice disputes
- Investigate root causes including PO issues, rate discrepancies, and timesheet errors
- Manage complex or high-risk escalations to minimise cash flow impact
- Implement preventative actions to reduce repeat issues
- Maintain accurate client master data to support right-first-time billing
- Operational Excellence
- Identify recurring issues and process inefficiencies
- Drive sustainable improvements that enhance quality, accuracy, and efficiency
- Support wider transformation and continuous improvement initiatives
- Stakeholder Management
- Act as the central point of contact for dispute-related matters
- Build strong relationships across Operations, Credit Control, Finance, and client teams
- Provide clear updates and insights to support decision-making and resolution outcomes
- Reporting & Governance
- Track and report on dispute resolution activity and PO compliance
- Monitor key performance metrics and identify trends
- Support operational governance through meaningful reporting and analysis
- SOP Management & Compliance
- Develop and maintain client-specific Standard Operating Procedures (SOPs)
- Ensure processes are documented, compliant, and consistently applied
- Drive adherence to operational controls and continuous improvement standards
- Execute testing and control frameworks to maintain operational excellence
What We're Looking For
- Experience in operations, billing, credit control, or dispute resolution
- Strong attention to detail and a high degree of accountability
- Proven ability to manage complex issues through to resolution
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
Why Join Us?
This role offers the opportunity to make a tangible impact on business performance by improving processes, reducing financial risk, and enhancing the experience of both internal and external stakeholders.
You'll work with a collaborative global team where continuous improvement, accountability, and service excellence are at the heart of everything we do.
Global Operations Resolution Specialist in Glasgow employer: SThree
SThree in Leeds is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in recruitment. With uncapped earnings potential, performance incentives, and a strong commitment to employee development, you will find ample opportunities for growth while making a meaningful impact on clients and candidates alike.
StudySmarter Expert Advice🤫
We think this is how you could land Global Operations Resolution Specialist in Glasgow
✨Get Involved in Case Competitions
Diving into case competitions is a brilliant way for us to flex those consulting muscles and showcase our skills. Not only do we get real-time problem-solving experience, but it’s a fantastic opportunity to network with industry professionals and potential employers. Plus, a win or even participation can definitely boost our credibility when applying for placements!
✨Leverage University Resources
Uni career services are often our best friends during placement searches. They usually host networking events, workshops, and info sessions tailored for consulting roles. Let’s make sure to attend these events, as they can open doors to exclusive placement opportunities that we might not find elsewhere.
✨Connect with Alumni in Consulting
Reaching out to alumni working in management consulting can provide us with insider knowledge and job leads. They can share their experiences and might even refer us to placement openings at their firms. A simple LinkedIn message or a quick email can turn into a strong connection that benefits our careers.
✨Apply Boldly and Early
Consulting firms often begin their placement recruitment early, so let’s not wait! Applying directly through companies' websites, like SThree, can give us a head start. Crafting a strong application and doing it early can really set us apart and show our enthusiasm for the role!
We think you need these skills to ace Global Operations Resolution Specialist in Glasgow
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:In the world of management consulting, it’s all about analytical thinking. Make sure your CV highlights any relevant coursework or projects that demonstrate your problem-solving capabilities. We love seeing examples of how you've approached complex challenges and the strategies you employed to tackle them.
Tailor Your Cover Letter to Reflect Your Motivation:For a placement, we want to see your enthusiasm and eagerness to learn. In your cover letter, share why you're interested in management consulting and what specifically draws you to SThree. Connect your academic background and experiences to the skills we value, like teamwork and communication.
Provide Examples of Relevant Experience:Don’t just list your skills—back them up with concrete examples, especially any relevant projects or internships. If you've worked on consulting projects during your studies or taken part in case competitions, make sure to include those in your CV or cover letter. This shows us you're not just all theory, but you’ve had some practical experience too!
Don't Forget to Show Your Soft Skills:While technical skills are important, consulting is as much about people as it is about data. Include examples of your leadership experience or instances where you've successfully collaborated with a team. This can be in a work, academic, or volunteer setting—anything that shows you can communicate effectively and lead a group towards achieving a goal.
How to prepare for a job interview at SThree
✨Sharpen Your Problem-Solving Skills
As a placement candidate in management consulting, you'll likely face case study interviews where you'll need to demonstrate your analytical thinking. Brush up on your ability to dissect complex problems and present structured solutions — practice with some case studies and get comfortable with frameworks like SWOT or Porter’s Five Forces.
✨Showcase Your Teamwork Spirit
In consulting, it's all about collaboration. Be ready to share examples of teamwork from your past experiences, whether from university projects or internships. Think about times when you led a group or contributed to reaching a common goal. Show how your approach helps harness collective strengths, as that’s what consulting is all about!
✨Stay Proactive with Industry Insights
Let's face it, consultants need to be on top of trends! Make sure you’ve got your finger on the pulse of the industry SThree operates in. Familiarise yourself with current challenges or strategies they might face, and be prepared to discuss how these could impact their clients — that could really impress your interviewers.
✨Prepare to Discuss Your Motivation
As this is a placement, the interviewers will be keen to understand your motivation and learning potential. Get ready to express why management consulting excites you and what you hope to gain from the experience at SThree. Think about specific skills you want to develop and how this placement aligns with your career aspirations.
