Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery and partner with customers to achieve their goals.
- Company: Dynamic recruitment services company with a focus on customer partnership.
- Benefits: Hybrid working, competitive pension, private healthcare, and generous holiday allowance.
- Other info: Opportunity for career development in a fast-paced, client-driven environment.
- Why this job: Shape service delivery and strengthen customer relationships in a global organisation.
- Qualifications: Experience in customer-facing roles and strong understanding of service delivery models.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Are you someone who enjoys working alongside customers as a trusted partner, helping them achieve outcomes rather than just deliverables? If you bring credibility, structure, and calm ownership to complex service environments, this could be a great next step.
We’re looking for a Senior Service Delivery Manager to lead service delivery across key Project Services customers, ensuring consistency, quality, and long‑term value.
The opportunity
In this role, you’ll work closely with customers and internal partners to ensure services are well‑defined, well‑governed, and well‑delivered. You’ll take a consultative approach — understanding customer objectives, shaping service expectations, and ensuring delivery aligns to agreed outcomes.
What you’ll be responsible for:
- Owning end‑to‑end service delivery across customer engagements
- Acting as a senior point of contact for service reviews, risks, and escalations
- Partnering with customers to define service levels, delivery approach, and success measures
- Providing input into Statements of Work, proposals, and delivery plans
- Working collaboratively with Sales, Customer Success, PMO, Finance, and Commercial teams to ensure joined‑up delivery
What we’re looking for:
- Experience in a customer‑facing service delivery or consulting‑style role
- Strong understanding of Statement of Work–based delivery models
- Comfortable navigating complex stakeholder environments with confidence and credibility
- Able to balance structure and flexibility while managing multiple priorities
- Experience within recruitment services or similarly fast‑paced, client‑driven environments
What you’ll receive:
- Hybrid working with flexibility built in. Offices in London, Manchester, Birmingham and Leeds.
- Competitive pension contribution
- Private healthcare and wellbeing support
- Generous holiday allowance
- Clear scope to influence service delivery and develop your career in a global organisation
Please note this is a Recruitment Service Delivery Manager. NOT IT. You will be in charge of Staffing solutions, and outcomes based projects related to staffing and recruitment.
This is a role for someone who wants to add value through partnership, not just process — shaping how services are delivered, strengthening customer relationships, and supporting sustainable growth.
👉 Apply now, or get in touch to have a confidential conversation.
Senior Service Delivery Manager in England employer: SThree
Contact Detail:
SThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your consultative skills! Since this role is all about partnership and understanding customer objectives, consider doing mock interviews where you can showcase your ability to navigate complex stakeholder environments and deliver tailored solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Senior Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery and customer-facing roles. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Consultative Approach: In your application, emphasise your ability to partner with customers and understand their objectives. We’re looking for someone who can demonstrate a consultative mindset, so share examples of how you've shaped service expectations in the past.
Highlight Relevant Experience: If you’ve worked in recruitment services or similar fast-paced environments, make sure to mention it! We value experience that shows you can navigate complex stakeholder environments with confidence and credibility.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SThree
✨Know Your Customer
Before the interview, research the company’s customer base and their specific needs. Understand how the role of Senior Service Delivery Manager fits into their service delivery model. This will help you demonstrate your consultative approach and show that you can align with customer objectives.
✨Showcase Your Experience
Prepare to discuss your previous experiences in service delivery or consulting roles. Highlight specific examples where you successfully managed complex stakeholder environments and delivered on service expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to talk about your collaborative experiences. Share instances where you partnered with sales, finance, or other departments to achieve a common goal. This will illustrate your ability to work in a joined-up manner.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current challenges in service delivery or how they measure success in customer engagements. This shows your genuine interest and strategic thinking.