At a Glance
- Tasks: Manage client accounts and ensure timely invoice payments while resolving disputes.
- Company: SThree connects top STEM specialists with innovative organisations globally.
- Benefits: Enjoy flexible working, generous holiday, health perks, and volunteering days.
- Other info: Fluency in French or Dutch is a plus; hybrid work model available.
- Why this job: Join a supportive team focused on client experience and personal growth.
- Qualifications: Finance experience preferred; strong communication and negotiation skills required.
The predicted salary is between 21600 - 36000 € per year.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The successful candidate will be responsible for maintaining a portfolio of clients and applying collection
activity in line with current processes and protocol to ensure that timely invoice payments are met.
The role demands excellent communication skills and the ability to problem solve, supporting the delivery of effective resolution of client disputes and stakeholder queries. The credit controller should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve customer experience.
The role also requires the ability to identify cross-functional learning opportunities in order to improve the overall client experience and support \'Right First Time\' processing.
Who will you be working for?
SThree is the global STEM-workforce consultancy. We connect sought-after specialists with dynamic organisations around the world. We advise businesses, build expert teams, and deliver project solutions to drive innovation across STEM sectors, helping them to Outpace tomorrow, together.
What are the key expectations of this role?
* Manage a portfolio of client accounts ensuring invoices are paid
promptly
* Utilising all available communication channels, prioritising telephone
contact
* Utilise relationships with key stakeholders to drive query resolution
and payment
* Ensure a best in class client experience
* Deliver monthly debt, cash collection and DSO targets
* Produce monthly customer statements
* Work collaboratively with Sales Ledger, Placement Support and Billing
to maintain accurate customer records, including but not limited to;
payment allocation, master data management, credit note application
etc
* Attend regular ledger reviews with Credit Control Manager/Team
Leader
* Select and escalate accounts to Legal or Trade Debt Partners where
appropriate
* Maintain accurate records in SAP
* Managing financial compliance and adherence to SThree process
* Support Credit Control Team Lead with ad hoc initiatives
Knowledge & Experience:
* Finance/collections experience, preferably in a B2B environment
* Fluent French or Dutch speaker (desirable but not essential)
* Working knowledge of credit risk principles
* Experience of managing a high volume ledger
* Good working knowledge of SAP (desirable)
* Expert communication and presentation skills
* Ability to review data and confidently make decisions
* Great negotiator
* High degree of proficiency with Microsoft Office software (Excel, MS Word).
* Self-starter, disciplined, and detail oriented with ability to work
Benefits for our U.K. teams include:
The choice to work flexibly from home and the office, in line with our hybrid working principles
Bonus linked to company and personal performance
Generous 28 days holiday allowance, plus public holidays
Annual leave purchase scheme
Five days paid Caregiver/Dependent leave per annum
Five paid days off per year for volunteering
Private health care, discounted dental insurance and health care cash back scheme
Opportunity to participate in the company share scheme
Access to a range of retail discounts and savingWhat we stand for...
We\'re committed to ensuring that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and connected. If you need any assistance or reasonable adjustments in submitting your application please let us know, and we\'ll be happy to help.
What we stand for..
We create community and deliver change that transforms the future for everyone. With this in mind, we\'re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we\'ll be happy to help
Credit controller Benelux in Glasgow employer: SThree Management Services
SThree is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the STEM sectors. With flexible working options, generous holiday allowances, and a strong commitment to employee well-being, SThree prioritises personal and professional growth, ensuring that every team member feels valued and connected. Join us in making a meaningful impact while enjoying unique benefits like paid volunteering days and participation in our share scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Credit controller Benelux in Glasgow
✨Tip Number 1
Familiarise yourself with SAP, as it's mentioned as a desirable skill for the role. If you have access to any online courses or tutorials, take some time to learn the basics of this software to demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in French or Dutch if you're fluent. Practising how to effectively resolve disputes and queries will not only help you in interviews but also show that you can handle the responsibilities of the role.
✨Tip Number 3
Network with professionals in the finance and credit control sectors, particularly those who work in B2B environments. This could provide you with insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare examples from your past experience where you've successfully managed client accounts or resolved payment issues. Being able to share specific instances will highlight your problem-solving abilities and negotiation skills during the interview process.
We think you need these skills to ace Credit controller Benelux in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and expectations of the Credit Controller position. Highlight key skills such as communication, problem-solving, and financial compliance that are essential for the role.
Tailor Your CV:Customise your CV to reflect relevant experience in finance or collections, particularly in a B2B environment. Emphasise your communication skills and any experience with SAP or managing high volume ledgers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your ability to manage client accounts and resolve disputes effectively, as well as your proficiency in Microsoft Office.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at SThree Management Services
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively at all levels during the interview. Use examples from your past experiences where you successfully resolved disputes or queries.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how you would manage a portfolio of client accounts and ensure timely invoice payments, as well as how you would handle any challenges that arise.
✨Highlight Your Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to share instances where you've identified issues and implemented effective solutions, particularly in a finance or collections context. This will show your potential employer that you can handle the demands of the position.
✨Demonstrate Your Knowledge of SAP and Financial Compliance
If you have experience with SAP or similar financial systems, be sure to mention it. Discuss your understanding of financial compliance and how you’ve adhered to processes in previous roles. This will help establish your credibility as a candidate who can maintain accurate records and manage compliance effectively.
