At a Glance
- Tasks: Support customer service across divisions, handle enquiries, and process orders.
- Company: Join Lockie Group, a dynamic UK-based company with diverse specialisations.
- Benefits: Earn between £16,640 to £26,436.80, plus gain valuable hands-on experience.
- Other info: Great progression opportunities and training to enhance your career.
- Why this job: Build strong relationships while developing essential skills in a supportive environment.
- Qualifications: GCSEs in Maths and English required; customer care skills are a plus.
The predicted salary is between 16640 - 26436 £ per year.
Customer focused apprentice supporting multiple divisions within Lockie Group. Handling enquiries, processing orders, picking and packing goods, and building strong relationships with customers and suppliers.
What you'll do at work:
- Provide excellent customer service across all divisions, ensuring a high level of customer care.
- Handle incoming enquiries via phone and email in a polite and efficient manner.
- Process customer orders accurately and in a timely manner.
- Pick, pack, and prepare orders for dispatch.
- Liaise with couriers for both domestic and international deliveries.
- Build strong relationships with customers, suppliers, and internal teams.
- Follow up on enquiries and warm leads to support sales growth.
- Assist with stock control and stock-taking activities.
- Support complaint handling, acting as a link between customers and operations.
- Work closely with departments, including operations, accounts, and warehouse.
- Maintain a tidy and organised workspace.
- Support wider business tasks and projects when required.
- Willingness to carry out manual handling tasks (picking and packing orders).
- Ability to work across both office and warehouse environments.
- Flexible approach to support different divisions within the group.
- Reliable and punctual with a strong work ethic.
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements:
- GCSE in Maths and English (grade 2-9 or equivalent).
- Share if you have other relevant qualifications and industry experience.
Skills:
- Customer care skills.
- Initiative.
- Basic IT Skills.
- Interpersonal Skills.
About this employer: Lockie Group is a UK-based group of companies made up of several specialist divisions, each operating within its own niche market. These include areas such as security seals, packaging and printing, clerical clothing, and church and charity envelopes. The successful candidate will be trained to work across multiple areas of the business, developing a broad skill set in customer service, operations, and sales. As a growing company, Lockie Group offers strong progression opportunities, with the potential to move into senior or leadership roles as vacancies arise.
Customer Service Apprentice in New Boston employer: Sthelens
Lockie Group is an excellent employer that prioritises employee development and offers a supportive work culture. As a Customer Service Apprentice, you will gain hands-on experience across various divisions, fostering strong relationships with customers and suppliers while enjoying opportunities for career progression within a growing company. Located in Haydock, the company provides a dynamic environment where you can thrive and develop a broad skill set in customer service and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in New Boston
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Sthelens.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Sthelens. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in New Boston
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Sthelens.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Sthelens and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Sthelens
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Sthelens. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Sthelens will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
