At a Glance
- Tasks: Support day-to-day operations of student accommodation and enhance resident experience.
- Company: Almero Student, a trusted name in UK student accommodation since 2013.
- Benefits: Private medical insurance, generous leave, performance bonuses, and learning opportunities.
- Other info: Full-time role with excellent career growth and community engagement.
- Why this job: Make a real difference in students' lives while building a vibrant community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city. With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.
The Role
As an Assistant Property Manager, you will support the Property Manager in the day-to-day operations of a student accommodation property in Nottingham, acting as a key point of contact for residents, visitors, and stakeholders. You will play a central role in delivering outstanding customer service, with a strong focus on the safety, wellbeing, and overall student experience of our residents.
Working closely with the Property Manager, you will help ensure the property consistently meets operational, service, and performance objectives. This includes supporting the preparation of regular reports and updates, identifying opportunities for improvement, and assisting in the implementation of policies and procedures that uphold and enhance the Almero Student brand. This is a full-time position, requiring 37.5 hours per week, working Monday to Friday from 9:00am to 5:30pm, including a one-hour unpaid lunch break. During peak operational periods (move in weekends, summer turnaround, etc), you may be required to work outside of these hours.
What You'll Be Doing
- Leasing, Marketing and Public Relations
- Support the Property Manager in achieving full occupancy, contributing to overall leasing performance.
- Deliver day-to-day leasing and marketing activities, including lead generation, enquiry management, property viewings, and closing bookings.
- Assist in the planning and execution of the annual renewal and rebooking campaign.
- Support the coordination and delivery of sales and marketing events, building relationships with the local community, universities, and key partners.
- Contribute to centrally driven marketing campaigns, ensuring effective local execution and brand consistency.
- Property & Facilities Management
- Work closely with the Property Manager and Maintenance Operative to ensure all reactive and planned preventative maintenance is completed in line with SLAs and statutory requirements.
- Support regular property inspections and audits, ensuring compliance with health and safety standards and that contracted services are delivered to a high standard.
- Help maintain a safe, clean, and well-presented environment across all areas of the property.
- Student Experience & Welfare
- Act as the first point of contact for resident queries, complaints, and flat disputes, escalating where appropriate.
- Support the Property Manager in responding to incidents and emergencies, including those occurring out of hours where required.
- Remain vigilant to student welfare concerns, promptly reporting any issues or unusual behaviour in line with safeguarding procedures.
- Assist in the planning and delivery of a year-round programme of social and community-building events.
- Provide initial support to students experiencing wellbeing or mental health challenges, signposting to appropriate external services where necessary.
- Support the monitoring and continuous improvement of the resident experience through feedback, surveys, and service initiatives.
- Resident Relations
- Build positive relationships with residents, providing day-to-day support and contributing to a welcoming and inclusive community environment.
- Assist with key operational periods, including open days, arrivals, departures, and room inspections.
- Promote positive behaviour and community standards among residents, working collaboratively with university partners where required.
- Support the management of check-in, check-out, and room turnaround processes, including damage reporting and recharges.
- Risk Management
- Identify and report potential risks or liability issues relating to the property, residents, staff, or contractors.
- Support initiatives to minimise risk, prevent loss, and ensure a safe living and working environment.
- Proactively report and document health and safety concerns, ensuring appropriate follow-up actions are taken.
- Ensure full compliance with company policies, procedures, and regulatory requirements when dealing with residents, clients, contractors, and colleagues.
Company Benefits
- Private Medical and Dental Insurance
- Generous, service-linked annual leave package
- Enhanced Salary Sacrifice Pension
- Annual Wellbeing Allowance
- Annual Performance Related Bonus Scheme
- Annual Salary Review
- Learning and Development Opportunities
- Employee Matching Scheme
- Paid Volunteering Days
- Life Assurance
- Cyclescheme
- Referral Scheme
- Length of Service Awards
Assistant Property Manager in Nottingham employer: Steyn Group
Almero Student is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees in Nottingham. With a strong focus on employee wellbeing, Almero offers a comprehensive benefits package, including private medical insurance, generous annual leave, and opportunities for professional development, ensuring that staff can thrive both personally and professionally while contributing to a positive student experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Almero Student. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property management and customer service. Think about your past experiences and how they relate to the role of Assistant Property Manager. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your people skills! As an Assistant Property Manager, you'll be interacting with students and stakeholders regularly. Be ready to share examples of how you've built relationships and handled conflicts in the past. This will demonstrate your ability to create a welcoming environment for residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Assistant Property Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Property Manager role. Highlight relevant experience in property management, customer service, and any specific skills that align with our mission at Almero Student.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about student accommodation and how you can contribute to our team. Share specific examples of your past experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:As a key point of contact for residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to show your personality – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application reaches us quickly and allows you to easily track your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Steyn Group
✨Know the Company Inside Out
Before your interview, take some time to research Almero Student. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Service Scenarios
As an Assistant Property Manager, you'll be dealing with residents and their concerns regularly. Think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Team Spirit
This role involves working closely with the Property Manager and other team members. Highlight your ability to collaborate and build relationships. Share examples of how you've contributed to a team environment in previous roles, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the property is currently facing, or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the team.
