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For Companies At a Glance
- Tasks: Support the Senior Property Manager in managing student accommodation and delivering exceptional customer service.
- Company: Almero Student, a trusted name in UK student accommodation since 2013.
- Benefits: Private medical insurance, generous leave, performance bonuses, and learning opportunities.
- Why this job: Join a dynamic team and make a positive impact on student living experiences.
- Qualifications: Experience in property management and strong customer service skills required.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city. With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.
The Role
We are looking for a proactive and customer-focused Assistant Property Manager to support the Senior Property Manager in the day-to-day operation of two high-performing student accommodation properties in Manchester. This is a full-time role, working Monday to Friday from 9:00am to 5:30pm. In this role, you will assist the Senior Property Manager by providing regular reporting and updates on the properties, identifying areas for improvement, and helping implement policies to maintain and build upon the Almero Student brand.
What You Will Be Doing
- Support the Senior Property Manager in the day-to-day operation and overall performance of two student accommodation properties.
- Assist with leasing activity including enquiries, viewings, sales, renewals, and marketing campaigns.
- Deliver exceptional customer service and act as a key point of contact for residents, handling complaints and disputes professionally.
- Support facilities and maintenance management, ensuring compliance with health & safety legislation and service level agreements.
- Assist with property inspections, audits, and contractor management to maintain high standards across the buildings.
- Support student wellbeing, welfare, and engagement, including the delivery of social events and escalation of concerns.
- Build positive relationships with residents, universities, contractors, and the local community.
- Assist with check-in, check-out, room turnaround, and damage recharges.
- Identify and report risks, incidents, and safety issues, ensuring company policies and procedures are followed.
What we are looking for
- Relevant experience within property management, facilities management, or related fields.
- Strong interpersonal and conflict-resolution skills.
- Experience delivering the highest standard of customer service.
- Knowledge of facilities management, health & safety legislation, and compliance within student accommodation.
- Excellent organisational and project management skills.
- Knowledge of Microsoft Office, email, web searches, with the ability to quickly learn new software.
- Flexibility to work outside of normal hours (move-in weekends, peak season, etc.).
What we offer
- Private Medical and Dental Insurance.
- Generous, service-linked annual leave package.
- Enhanced Salary Sacrifice Pension.
- Annual Wellbeing Allowance.
- Annual Performance Related Bonus Scheme.
- Annual Salary Review.
- Learning and Development Opportunities.
- Employee Matching Scheme.
- Paid Volunteering Days.
- Life Assurance.
- Cyclescheme.
- Referral Scheme.
- Length of Service Awards.
Compensation Range: £25K - £30K
Assistant Property Manager in Manchester employer: Steyn Group
Contact Detail:
Steyn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Almero Student on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for property management and customer service shine through. We love candidates who are not just qualified but also genuinely excited about the role.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you handled conflicts or improved processes. This will show us that you have the skills we’re looking for in an Assistant Property Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in our minds and shows your enthusiasm for the position.
We think you need these skills to ace Assistant Property Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Property Manager role. Highlight relevant experience in property management and customer service, and don’t forget to mention any specific skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for student accommodation and how you can contribute to our mission at Almero Student. Keep it friendly and professional, just like us!
Show Off Your Interpersonal Skills: Since this role involves a lot of interaction with residents and contractors, make sure to highlight your strong interpersonal and conflict-resolution skills in your application. We love candidates who can build positive relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Steyn Group
✨Know Your Stuff
Before the interview, make sure you research Almero Student thoroughly. Understand their mission, values, and the specifics of the properties they manage. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Property Manager, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled complaints or resolved conflicts. This will demonstrate your ability to maintain positive relationships with residents.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to property management. Think about how you would handle issues like a maintenance complaint or a resident dispute. Practising these scenarios can help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the challenges faced by the properties, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
