At a Glance
- Tasks: Be the friendly face of our gym, managing reception and ensuring a welcoming atmosphere.
- Company: Join ARMA, a premium Brazilian Jiu Jitsu and wellness gym in Clapham Common.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and fitness perks.
- Other info: Full-time role with a dynamic team and a focus on health and safety.
- Why this job: Make a real impact by creating a positive community for members and visitors.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Overview of Company: ARMA is a premium Brazilian Jiu Jitsu and wellness gym based in Clapham Common, London. Members gain exclusive access to world class Brazilian Jiu Jitsu coaches, state-of-the-art amenities, a co-working space and coffee shop.
Purpose of the Role: The Front of House (FOH) team member is the first point of contact for all members, visitors, and prospective clients. The role is responsible for creating a welcoming, professional, and friendly environment. This is a dual-role position, combining Front of House responsibilities with Duty Manager duties to support the smooth, safe, and efficient day-to-day operation of the gym.
Key Responsibilities and Duties:
- Reception & Administration:
- Manage the reception desk during operating hours.
- Answer phone calls & emails.
- Book trial classes and introductory sessions.
- Maintain accurate member records and attendance using the gym management system.
- Process memberships, renewals, cancellations, and payments.
- Facility Operations:
- Ensure reception and communal areas remain clean, tidy, presentable.
- Monitor stock levels for retail items, refreshments.
- Assist with opening and closing procedures.
- Report maintenance or health and safety issues promptly.
- Member Experience:
- Welcome members and visitors with a friendly and professional attitude.
- Assist new members with onboarding, registrations, and general enquiries.
- Build positive relationships with members and help foster a welcoming community atmosphere.
- Duty Manager Responsibilities:
- Take overall responsibility for the building during your shift, ensuring the building is safe, secure, and operating efficiently.
- Manage the opening and closing of the facility, including setting and disarming alarm systems and following all security procedures.
- Monitor and manage building systems, reporting any faults or maintenance issues promptly.
- Complete incident reports accurately and in line with company procedures.
- Conduct routine risk assessments and support the implementation of health and safety measures.
- Record and monitor temperatures and operating conditions of fridges, freezers, plunge pools, saunas, and other facilities, ensuring all checks are completed in accordance with company procedures.
- Escalate any health, safety, maintenance, or operational concerns to the appropriate manager in a timely manner.
- Ensure compliance with all company policies, health and safety regulations, and operational procedures.
- Café & Refreshments:
- Prepare and serve coffees, smoothies, protein shakes, and other refreshments to members and visitors.
- Maintain high standards of food hygiene and cleanliness within the café area.
Full-time position, 40 hours per week.
Front of House / Duty Manager in London employer: Steyn Group
Steyn Group is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, a supportive environment, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in office management and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Steyn Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Steyn Group
Don't be shy about reaching out to Steyn Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House / Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Steyn Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Steyn Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
