Overview
As a Massage Therapist at Louma Country Hotel, you will provide exceptional massage and body treatments designed to deliver a calm, personal, and restorative spa experience for every guest. As a key member of the Spa team, you will work from the resort’s massage huts and treatment rooms, representing Louma Country Hotel as an ambassador of its spa ethos.
Key Responsibilities
- Treatments
- Deliver a range of massage and body treatments from the Louma spa menu (including Swedish, deep tissue, hot stone, aromatherapy, and pregnancy massage) to consistently high standards.
- Conduct thorough consultations before each treatment, checking for contraindications and tailoring services to guest needs.
- Accurately complete consultation forms and treatment records, storing them securely in line with GDPR requirements.
- Provide guests with clear aftercare advice and make recommendations for follow-up treatments, products, and experiences.
- Adhere to the treatment schedule, ensuring guests are seen on time and all bookings are fulfilled.
- Spa Guest Experience
- Welcome guests warmly, ensuring they are guided through their full spa journey from arrival to departure.
- Promote spa packages, retail products, and the "Things To Do" programme where suitable.
- Handle guest feedback in a professional manner and promptly elevate concerns to the Spa Supervisor.
- Treatment Areas & Products
- Prepare, clean, and reset massage huts and treatment rooms between every guest, maintaining a spotless and tranquil environment.
- Use and store all oils, products, and equipment according to COSHH, safety data sheets, and spa guidelines.
- Manage laundry and waste within treatment areas in collaboration with Housekeeping.
- Report low stock levels, faulty equipment, or maintenance issues promptly to the Spa Supervisor.
- Health & Safety
- Take responsibility as a Competent Person in the implementation of Louma Country Hotel's Health & Safety Policy by following all SOPs and risk assessments.
- Uphold rigorous standards of hygiene and infection control for every treatment.
- Be fully aware of and follow all fire, evacuation, and emergency procedures.
- Training & Qualifications
- Essential: Level 3 qualification in massage therapy (e.g., VTCT, ITEC, or CIBTAC); valid professional insurance.
- Desirable: Certifications in hot stone, aromatherapy, sports or pregnancy massage, facial or beauty qualifications, product house training, and First Aid at Work.
- Experience: Previous experience as a massage or spa therapist, ideally in a hotel or luxury spa setting.
- Other Requirements
- Availability to work weekends and evenings to meet the needs of the spa.
- Always maintain a presentable, cheerful, and professional appearance, with excellent personal hygiene and a clean, laundered uniform.
- Demonstrate focus, proactivity, and enthusiasm- working independently or as part of a team, building strong working relationships.
- Embody the values and ethos of Louma Country Hotel in all guest, team, and partner interactions.
- Perform any other reasonable duties as requested by the Spa Supervisor.
Company Benefits
- Enhanced Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Performance Related Bonus Scheme
- Annual Performance Review
#J-18808-Ljbffr
Massage Therapist in Bridport employer: Steyn Group
At Louma Country Hotel, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional service and employee growth. As a member of our F&B Service team, you will benefit from competitive pay, private health and dental insurance, and the opportunity to learn from experienced professionals in a stunning countryside location. Join us to not only enhance your skills but also to contribute to creating memorable experiences for our guests in a dynamic and rewarding environment.
