Food & Beverage Service Team Member
Overview:
As a Food & Beverage Service team member at Louma Country Hotel, you will deliver warm, attentive, and knowledgeable service across our restaurant, bars, events, and in-room dining. You will play a key role in showcasing our estate’s farm-to-fork cuisine and Louma wines, ensuring each guest enjoys a memorable experience. Reporting directly to the Restaurant Manager, you will act as an ambassador for our brand.
Key Responsibilities:
1. Service
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Greet and seat guests, take accurate orders, and serve food and beverages according to Louma’s high standards.
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Thoroughly understand and describe menu items, ingredients, allergens, and Louma wines to guests.
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Upsell menu items, drinks, wines, and experiences in a genuine and guest-focused manner.
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Accurately process payments via the POS system, following all financial procedures.
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Support service for events, private dining, breakfast, and in-room dining as scheduled.
2. Standards & Set-up
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Set up, maintain, and clear service areas, stations, and bars before, during, and after service.
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Maintain cleanliness and presentation standards in all guest areas.
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Follow SOPs for service, cleaning, and stock management; report low stock or maintenance issues.
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Maintain clear and timely communication with the kitchen regarding orders, timings, and special requests.
3. Guest Experience
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Anticipate guest needs and consistently go the extra mile to enhance their experience.
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Handle guest feedback in a professional manner, and promptly escalate complaints to management.
4. Licensing, Food Safety & Health & Safety
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Serve alcohol responsibly and verify age in line with licensing regulations.
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Strictly adhere to food safety, hygiene, and allergen protocols.
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Take responsibility as a Competent Person in line with Health & Safety Policy, following all SOPs and risk assessments.
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Be familiar with and follow all fire, evacuation, and emergency procedures.
5. Training & Qualifications
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Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.
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Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.
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Previous food and beverage experience is advantageous; full training will be provided.
6. Other Requirements
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Flexibility with working hours, including evenings, weekends, bank holidays, and peak periods.
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Consistently presentable, cheerful, and polite, with good personal hygiene and a clean uniform.
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Remain calm under pressure, contribute positively to the team, and build respectful relationships.
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Represent the Louma Country Hotel ethos in all guest, team, partner, and third-party interactions.
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Perform any other reasonable duties requested by the Restaurant Manager or F&B Service Manager.
Company Benefits
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Enhanced Pension Scheme
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Private Medical Insurance
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Private Dental Insurance
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Performance Related Bonus Scheme
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Annual Performance Review
F & B Service in Bridport employer: Steyn Group
At Louma Country Hotel, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional service and employee growth. As a member of our F&B Service team, you will benefit from competitive pay, private health and dental insurance, and the opportunity to learn from experienced professionals in a stunning countryside location. Join us to not only enhance your skills but also to contribute to creating memorable experiences for our guests in a dynamic and rewarding environment.
