At a Glance
- Tasks: Oversee the hotel operations during night shifts, ensuring guest safety and satisfaction.
- Company: Louma Country Hotel, a luxurious destination on the Jurassic Coast.
- Benefits: Performance bonuses, private medical and dental insurance, and a salary sacrifice pension scheme.
- Other info: Opportunity for career growth in a unique and beautiful setting.
- Why this job: Join a passionate team and make a real impact on guest experiences at a stunning hotel.
- Qualifications: Experience in hospitality, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
About Louma
Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting.
Join our passionate and dedicated team and help shape a world-class country hotel experience.
Role Overview
As Night Duty Manager at Louma, you will take responsibility for the safe, smooth and professional operation of the estate during evening and overnight hours. Acting as the senior leader on site, you will ensure the highest standards of guest service, security, safety and operational readiness are maintained throughout the night. This role requires a calm, proactive and highly responsible individual who can confidently manage guest requests, oversee site safety, coordinate departments where required and respond effectively to incidents or operational needs. As an ambassador for Louma, you will ensure every guest continues to experience the warmth, care and attention to detail that defines our hospitality.
Key Responsibilities
- Oversee the safe and smooth operation of the estate during evening and overnight hours, acting as the senior manager on duty.
- Maintain oversight of site security including locking procedures, monitoring guest and contractor access and ensuring the estate remains secure.
- Conduct overnight operational checks including building inspections, safety checks and readiness for the following day’s operations.
- Respond promptly and professionally to guest enquiries, requests and concerns during overnight hours.
- Manage late arrivals, early departures and overnight guest assistance where required.
- Prepare invoices and process guest payments in accordance with financial procedures.
- Maintain accurate reporting and administrative records through the Property Management System, POS and CRM platforms.
- Ensure compliance with all financial procedures including cash handling, stock usage and operational resource management.
- Support the Head of Food & Beverage with stock control, procurement preparation and operational tasks to support daytime operations.
- Provide out-of-hours Food & Beverage service where required, ensuring compliance with food safety standards, allergen procedures and operational SOPs.
- Maintain clean, safe and presentable public areas and dining spaces when guests continue to enjoy them later into the evening, ensuring compliance with alcohol licensing regulations.
- Ensure guest areas, entrances and estate facilities remain clean, safe and presentable throughout the night.
- Support housekeeping preparations where required and assist with room readiness for early arrivals.
- Maintain oversight of the Wellness Barn and associated facilities, ensuring safe operation including pool plant monitoring where required.
- Support early opening or late closure of wellness facilities when guest demand requires, following all operational SOPs.
- Maintain control of access and use of estate facilities to ensure the safety of guests, team members and third parties.
- Lead and coordinate emergency procedures including First Aid response, fire procedures and evacuation if required.
- Ensure full compliance with Health & Safety policies, SOPs, RAMS and GDPR requirements across all overnight operations.
- Provide clear and structured handover communication to the morning management team following night shifts.
- Support other departments where required to ensure smooth overnight operations across the estate.
What We’re Looking For
- Previous experience in hospitality operations, ideally within a hotel or luxury property environment.
- A calm and confident approach when managing operational responsibilities and guest interactions overnight.
- Strong problem-solving ability and the confidence to make responsible decisions independently.
- Excellent communication and interpersonal skills.
- Strong organisational skills with attention to detail.
- A proactive, reliable and professional approach to work.
- Ability to work independently while supporting the wider team.
- Availability to work evening and overnight shifts, including up to four night shifts per week.
- A full UK driving licence.
Training & Requirements
- Essential training (or willingness to complete): First Aid, Fire Marshal, COSHH, Manual Handling, Driving Licence, APLH (Personal Licence Holder), WSET Level 2, Mews PMS, Salto Systems.
Benefits
- Performance based Bonus scheme
- Annual Salary Review
- Private Medical Insurance
- Private Dental Insurance
- Salary Sacrifice Pension Scheme
- Life Insurance
- Referral Scheme
At Louma Country Hotel, our Night Duty Manager plays a vital role in ensuring the estate remains safe, welcoming and impeccably run throughout the night. This position suits a confident hospitality professional who thrives on responsibility and takes pride in delivering exceptional guest care at every hour.
Duty Manager - Louma Country Hotel in Bridport employer: Steyn Group
Steyn Group is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, a supportive environment, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in office management and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Louma Country Hotel in Bridport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Steyn Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Steyn Group
Don't be shy about reaching out to Steyn Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Louma Country Hotel in Bridport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Steyn Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Steyn Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
