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For Companies At a Glance
- Tasks: Help customers plan their dream holidays with tailored travel solutions.
- Company: Stewart Travel is a leading independent travel agent in Scotland and Northern Ireland.
- Benefits: Enjoy flexible booking options and a dynamic work environment.
- Why this job: Join a passionate team dedicated to exceptional customer service and creating unique travel experiences.
- Qualifications: 1 year of experience in travel sales and strong communication skills required.
- Other info: Opportunity to work in a fast-paced, supportive team while exploring the world of travel.
The predicted salary is between 28800 - 43200 £ per year.
Stewart Travel, the Retail arm of Brooklyn Travel Group is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent travel Agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home’ call, as exceptional customer service is at the heart of what we do.
Role Information
An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in travelling and creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer’s needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not ‘off-the-shelf’.
Duties and Responsibilities
- Have good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products
- Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone
- Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them
- Book holidays using the correct process and systems, including flights, hotels, transfers and excursions
- Have the ability to tailor make holidays and cruises to fit customer requirements
- Maximize sales and the customer experience by suggesting upgrades and additional products
- Take payments for deposits, holidays and other travel related expenses in the correct and secure manner
- Always look for innovative ways to generate new business
- Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales
Knowledge, Skills and Experience
- Have a minimum of 1 year of experience in a travel sales environment
- Have a good understanding of travel products including Tour Operators and Airlines
- High standard of verbal and written communication skills
- Confident in talking to customers both face to face and online
- Ability to work in a challenging, fast paced, sales environment
- Ability to multi-task and prioritise
- Ability to work autonomously but also as part of a small team
- Ability to be flexible and support other retail branches as required
Role Type
#J-18808-Ljbffr
Travel Consultant (Paisley, Stewart Travel) employer: Stewart Travel Limited
Contact Detail:
Stewart Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant (Paisley, Stewart Travel)
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations with potential customers but also demonstrate your passion for travel, which is essential for the Travel Consultant role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for the face-to-face and online interactions you'll have with customers, ensuring you can confidently listen to their needs and provide tailored solutions.
✨Tip Number 3
Network with current or former employees of Stewart Travel to gain insights into the company culture and expectations. This can give you an edge during interviews, as you'll be able to align your answers with their values and customer service standards.
✨Tip Number 4
Stay updated on the various tour operators and airlines that Stewart Travel works with. Understanding their products and services will allow you to speak knowledgeably about them, making you a more attractive candidate for the Travel Consultant position.
We think you need these skills to ace Travel Consultant (Paisley, Stewart Travel)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel sales and customer service. Emphasise any specific achievements or skills that align with the role, such as knowledge of tour operators and airlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of exceptional customer service. Mention how your previous experiences have prepared you for the fast-paced environment at Stewart Travel.
Showcase Communication Skills: In your application, demonstrate your verbal and written communication skills. Use clear and professional language, and consider including examples of how you've successfully communicated with customers in the past.
Highlight Flexibility and Teamwork: Mention your ability to work autonomously and as part of a team. Provide examples of how you've adapted to changing situations or supported colleagues in a retail environment, which is crucial for this role.
How to prepare for a job interview at Stewart Travel Limited
✨Show Your Passion for Travel
Make sure to express your genuine interest in travel during the interview. Share personal experiences or memorable trips you've taken, as this will demonstrate your enthusiasm and help you connect with the interviewer.
✨Know Your Products
Familiarise yourself with major tour operators and airlines before the interview. Being able to discuss specific products and how they can meet customer needs will show that you're prepared and knowledgeable about the industry.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns with Stewart Travel's core values.
✨Practice Your Communication Skills
Since the role involves face-to-face and online communication, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your verbal and written communication skills.
